Patient Services Coordinator

The US Oncology Network • Powells Crossroads, TN

14d

About The Position

The Patient Services Coordinator helps patients have a positive, consistent clinic experience by assisting with check-in and/or check-out. The role serves as a welcoming first point of contact, supports patients in person and by phone, and helps the clinic manage a busy daily schedule. The coordinator also handles payments, appointment scheduling, patient information in the EMR, and upkeep of the lobby and desk area, while assisting with additional tasks as needed.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and Microsoft Office, including Outlook, Word, and Excel.
• At least one year of prior experience in a similar medical clinic position is identified as helpful for success.
• Ability to sit for long periods, with occasional stooping, bending, and stretching.
• Any lifting should be limited to 40 pounds or less.
• Sufficient manual dexterity to operate office equipment such as a keyboard, telephone, and copier.
• Adequate vision to view computer screens for prolonged periods and adequate hearing for in-person and telephone conversations.

Nice To Haves

• Associate’s degree in a business-related field.

Responsibilities

• Greet patients, build rapport, and complete check-in promptly.
• Notify clinical staff when patients arrive.
• Provide helpful customer service in person and by phone, assess patient needs, and provide necessary information.
• Collect copays and patient balances as needed and provide receipts.
• Coordinate appointment scheduling with patients and clinical staff in accordance with physician or office guidelines.
• Use the EMR to navigate, chart patient information, and communicate with staff.
• Keep the lobby and desk area tidy.
• Assist with additional tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED