Patient Services Coordinator, Hospice

VitalCaring Group • Pryor Creek, OK

6d

About The Position

VitalCaring is seeking a Patient Services Coordinator (PSC) to support hospice operations and coordinate timely, compassionate care for patients and families. The role connects clinicians, patients, families, schedules, and referral partners to help ensure care is delivered efficiently during critical moments. It suits an organized, communicative person who can thrive in a fast-paced, team-oriented healthcare environment and respond proactively to changing needs.

Requirements

• High school diploma or equivalent.
• At least 1 year of administrative, scheduling, or office experience; healthcare or hospice experience is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize, adapt, and problem-solve in real time.

Nice To Haves

• Experience with electronic medical records (EMR) or scheduling systems.
• Experience coordinating schedules in a healthcare or service-based environment.
• A strong sense of urgency and accountability, with a tendency to take ownership and follow through.
• Ability to manage multiple priorities while maintaining attention to detail.
• A calm, professional approach in high-pressure or emotionally sensitive situations.
• A balance of compassion, organization, and proactive communication.

Responsibilities

• Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care.
• Collaborate with nurses, social workers, chaplains, and leadership on daily care coordination.
• Monitor schedules and follow up on missed, incomplete, or delayed visits.
• Use EMR and reporting tools to track productivity, coverage, and scheduling optimization.
• Partner with field teams and leadership to reduce missed visits and improve the patient experience.
• Communicate with patients, families, clinicians, and referral partners.
• Respond urgently to changing patient needs and scheduling challenges, using problem-solving skills.
• Maintain accurate documentation and complete workflows in the EMR system.
• Support quality initiatives, including participation in QAPI programs.
• Promote compassion and professionalism in every interaction.

Benefits

• Medical, dental, and vision coverage.
• Pharmacy benefits.
• Virtual care and mental health support.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Supplemental health and life insurance.
• 401(k) with company match.
• Employee referral program.
• Prepaid legal services.
• Identity theft protection.
• Generous paid time off.
• Pet insurance.
• Tuition and continuing education reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED