Patient Services Coordinator, Hospice

VitalCaring Group • Flowood, MS

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About The Position

VitalCaring is hiring a full-time Patient Services Coordinator (PSC) for its hospice team. The coordinator works behind the scenes to help patients and families receive timely, coordinated care during end-of-life care. The role centers on organizing schedules, communicating across patients, families, clinicians, referral partners, and leadership, and supporting hospice operations in a fast-paced healthcare environment. The PSC also uses electronic medical record and reporting tools, maintains accurate documentation, helps address missed or delayed visits, and supports quality initiatives, including QAPI programs. The position is described as having a consistent schedule and supportive leadership.

Requirements

• High school diploma or equivalent.
• At least 1 year of administrative, scheduling, or office experience.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize, adapt, and problem-solve in real time.

Nice To Haves

• Healthcare or hospice experience.
• Experience working with electronic medical records (EMR) or scheduling systems.
• Experience coordinating schedules in a healthcare or service-based environment.
• Strong sense of urgency and accountability, with ownership and follow-through.
• Ability to manage multiple priorities while maintaining attention to detail.
• Calm, professional approach in high-pressure or emotionally sensitive situations.
• Compassionate, organized, proactive communication style.

Responsibilities

• Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care.
• Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination.
• Monitor schedules and follow up on missed, incomplete, or delayed visits.
• Use EMR and reporting tools to track productivity, coverage, and scheduling optimization.
• Partner with field teams and leadership to reduce missed visits and improve the patient experience.
• Communicate effectively with patients, families, clinicians, and referral partners.
• Respond to changing patient needs and scheduling challenges with urgency and problem-solving.
• Maintain accurate documentation and complete workflows within the EMR system.
• Support quality initiatives, including participation in QAPI programs.
• Promote a culture of compassion and professionalism in every interaction.

Benefits

• Medical, dental, and vision coverage.
• Pharmacy benefits.
• Virtual care and mental health support.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Supplemental health and life insurance.
• 401(k) with company match.
• Employee referral program.
• Prepaid legal services.
• Identity theft protection.
• Generous paid time off.
• Pet insurance.
• Tuition and continuing education reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED