Patient Services Coordinator

The US Oncology Network•Norfolk, VA

14d•Onsite

About The Position

Virginia Oncology Associates is seeking a full-time, in-person Patient Services Coordinator to support its offices in Virginia Beach. The role welcomes patients and visitors, coordinates patient check-in and checkout, schedules appointments, maintains patient records and forms, handles routine calls and messages, and provides general administrative support in an oncology/hematology clinic. The position requires presence at the worksite during regularly scheduled business hours and may require travel to other office locations. Compensation is $17.10–$21.05 per hour, determined by job-related factors including experience, education, certifications, licensure, and skills.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Willingness to travel to other office locations if needed.
Ability to be present at the worksite during regularly scheduled business hours.
Ability to meet the physical demands of the role, including sitting or standing, talking or hearing, extensive standing and walking, full range of body motion, handling and lifting patients, manual and finger dexterity, eye-hand coordination, and occasionally lifting and carrying items up to 40 pounds.
Corrected vision and hearing to the normal range.

Nice To Haves

Receptionist or office experience preferred.
Three years of medical office experience with a scheduling background in a busy practice strongly preferred.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally; check in patients and notify clinical staff of their arrival.
Provide and explain patient paperwork, collect it, check it for completeness, and file it; update demographic and insurance information in the system.
Collect co-pays and balances and provide receipts.
Answer, screen, and respond to routine questions; route inquiries to appropriate personnel or take thorough messages; page clinic personnel as appropriate and communicate messages accurately and promptly according to procedures.
Check patients out after examinations and schedule return appointments according to physician or office guidelines.
Give patients appointment details, including time, location, directions, instruction sheets, and other relevant information.
Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and document the information in the patient chart.
Provide general administrative support, including filing charts and forms; keep the lobby neat and orderly; maintain supplies of forms and office supplies needed for daily activities.
Follow confidentiality requirements and applicable state and federal laws and guidelines regarding patient records.
Perform other duties as requested or assigned.