Patient Services Coordinator
About The Position
The Patient Services Coordinator schedules and registers patients for an outpatient clinic. The role verifies patient eligibility and ensures required pre-authorizations, referrals, and pre-certifications are obtained by working closely with physician offices, Utilization Review, and Business Office departments. The team member may perform other major or minor duties not listed, and specific functions may change over time. Other job-related duties may be assigned by the Supervisor. The position requires professional and empathetic interaction with the public, effective communication with clinic staff and visitors, and teamwork in support of patient and team goals. It may require travel between campus buildings, remote facilities, and out-of-town locations as needed. Safety equipment, such as a HEPA mask, may be required for infection prevention.
Requirements
- High school diploma or GED.
- One year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
- Knowledge of basic medical terminology.
- Ability to communicate verbally and in writing, with excellent customer service skills.
- Insurance knowledge for certain assigned tasks and ability to comprehend insurance cards and benefit details.
- Ability to deal directly with the public in a professional and empathetic manner.
Nice To Haves
- Background or knowledge of government/state and patient assistance programs.
- Working knowledge of ICD-10 and CPT coding.
- Strong computer skills.
- Proficiency in Windows and Microsoft Office.
Responsibilities
- Schedule and register patients for the outpatient clinic.
- Verify patient eligibility and ensure required pre-authorizations, referrals, and pre-certifications are obtained in coordination with physician offices, Utilization Review, and Business Office departments.
- Communicate effectively with clinic staff and visitors; greet and assist visitors and answer incoming telephone calls with accurate information.
- Attend assigned meetings and contribute to organizational communication.
- Work collaboratively toward patient and team goals, communicate professionally with coworkers, and participate in staff meetings.
- Adjust activities to accommodate team members and internal customers, resolve conflicts independently as appropriate, and respond positively to feedback.
- Perform other job-related duties as directed by the Supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
