Patient Services Coordinator
About The Position
The Patient Services Coordinator is the face of The Emergency Center and is responsible for creating an excellent experience for everyone who interacts with the facility by phone, electronically, or in person. The role includes greeting and registering patients, performing administrative functions, and coordinating patient care with medical providers, local hospitals, and doctors’ offices. The position is PRN in Conroe, Texas, with flexible availability to cover day, night, and weekend shifts as needed. The ideal candidate is positive, friendly, engaged, and committed to delivering exceptional service. The Emergency Center is a drug- and nicotine-free workplace; employees must complete a negative drug screen before employment.
Requirements
- High school diploma or GED.
- Ability to adapt to software programs used by the facility.
- Ability to operate a fax machine, copier, label printer, and phone system; load printer paper; and change toner.
- Working knowledge of basic computer systems and ability to navigate an office computer network.
- Ability to speak, read, and write in English.
- Positive, friendly attitude and willingness to work with the public and make extra effort to deliver excellent service.
- Must complete a negative drug screen prior to employment.
Nice To Haves
- Post-high-school education.
- Customer service experience in medical fields.
- Ability to speak, read, and write in Spanish.
Responsibilities
- Greet and register patients in the facility’s system.
- Perform administrative functions, including using office equipment and computer systems.
- Work with medical providers to coordinate patient care at the facility and with local hospitals and doctors’ offices.
- Provide consistent outstanding service to patients, visitors, and team members.
- Manage the patient experience and create positive service moments for patients and their families and friends.
- Use interpersonal communication skills including problem solving, negotiating, conflict management, team building, and providing supportive feedback.
- Promote The Emergency Center’s culture and work toward company goals and initiatives.
- Endorse and uphold the company’s core values of Accountability, Do Something Good, Empathy, and Zeal.
Benefits
- 401(k) plan with company match.
- Break room stocked with drinks and snacks.
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What This Job Offers
Education Level
High school or GED
