Patient Services Coordinator
About The Position
The Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities under the direction of more senior Care Center staff. Activities include registering and checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering phones. The role also schedules and confirms patient appointments, provides routine financial counseling, processes insurance, and gathers insurance authorization information. The incumbent interacts with patients, families, clinicians, administrative staff, and third-party payers, providing courteous and professional customer service.
Requirements
- High school diploma, GED, or equivalent.
- At least 1 year of relevant experience focused on scheduling, registration, and administrative support in a medical or healthcare setting.
Responsibilities
- Schedule new and follow-up patient appointments and confirm appointments before the date of service.
- Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and follow-up activity; respond to patient, family, and clinic issues in a timely and professional manner.
- Collect patient and treatment information, provide cost estimates, and determine patient liability.
- Help establish and coordinate payment arrangements with non-par payer sources.
- Process various types of insurance for clinics and providers.
- Maintain an updated understanding of insurance requirements as they relate to the Care Center.
- Retrieve and assess system information related to insurance authorization for patient services from the Patient Access department.
- Assist the supervisor with training new Patient Services Specialist staff.
- Perform all duties of the Patient Services Specialist and provide backup as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
