Patient Services Coordinator

IVI America • Abington Township, PA

4d • $19 - $21 • Onsite

About The Position

The Front Desk/Patient Services Coordinator is the first point of contact for patients at Everleap Fertility’s Abington, Pennsylvania location. This role guides patients through each phase of their visit, coordinates with the necessary departments, and helps create a positive practice image through compassionate service and administrative support. The position works with multidisciplinary teams to resolve issues and support coordinated patient care in a fast-paced healthcare environment.

The coordinator welcomes patients and visitors, helps address patient concerns, follows provider appointment templates, and coordinates schedules and appointments. Administrative duties include collecting payments, maintaining insurance information with Finance, processing medical record requests, handling phone calls and faxes, filing, ordering supplies, and helping keep the office, front desk, and waiting room in excellent condition. The schedule is approximately 20 hours per week.

Requirements

• High school diploma or GED.
• At least 1 year of practical experience in a similar position.
• Experience working in the medical or healthcare industry.
• At least 2 years of practical experience in a customer service setting.
• Proficient computer skills, including Microsoft Office.
• Keyboarding speed of 25 words per minute.

Nice To Haves

• Associate’s degree.
• Experience in a patient-facing role.
• Experience with medical office software programs (EMRs).

Responsibilities

• Welcome and greet patients and visitors.
• Anticipate patient anxieties, offer comfort, and answer questions.
• Follow provider appointment templates and guide patients through their visits.
• Assess scheduling conflicts and recommend solutions.
• Collect payments as required and work with Finance to keep insurance information current.
• Coordinate total patient care with patients’ care teams.
• Process medical records requests.
• Complete administrative tasks, including filing, sorting faxes, and answering phones.
• Schedule and confirm appointments.
• Work with other departments to keep the office in excellent condition.
• Order supplies and maintain the front desk and waiting room areas.

Benefits

• Medical, dental, and vision insurance options for employees working at least 30 hours per week.
• 401(k) retirement plan for employees working at least 30 hours per week.
• Paid time off and paid holidays for employees working at least 30 hours per week.
• Company-paid life insurance, long-term disability, and AD&D for employees working at least 30 hours per week.
• Flexible spending accounts for employees working at least 30 hours per week.
• Employee assistance program for employees working at least 30 hours per week.
• Tuition reimbursement for employees working at least 30 hours per week.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED