Patient Services Coordinator

Austin Regional Clinic: ARC•Kyle, TX

14d

About The Position

The Patient Services Coordinator serves as an initial point of contact in a clinic setting, performing patient check-in and check-out functions and booking appointments. The role carries out duties while maintaining compliance and confidentiality and promoting the mission and philosophy of Austin Regional Clinic. The position requires a high school diploma or GED and experience using a PC in a Windows environment. Experience working in a medical setting is preferred. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with holiday shifts required as directed by company policy.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Knowledge of medical insurance.
Excellent customer service skills.
Excellent computer, 10-key, and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem-solving skills.
Ability to work in a team environment and manage competing priorities.
Ability to engage others, listen, and adapt responses to meet their needs.
Ability to align personal actions with those of team members working toward common goals.
Excellent verbal and written communication skills.
Ability to perform job duties professionally.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral or written instructions and other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing the job.
Regular and dependable attendance.

Nice To Haves

Experience working in a medical setting.

Responsibilities

Book patient appointments using the computer system and confirm or update demographic information and notify patients of account balances.
Greet patients and register their arrival in the computer system.
Verify insurance eligibility using online resources, Medifax, and other tools.
Ensure paperwork is complete and up to date, and scan insurance cards when applicable.
Collect and post patient payments, balance the cash drawer for the end-of-day deposit, and issue receipts.
Print face sheets, receipts, and other documents as needed.
Notify appropriate personnel of emergencies, messages, and patient arrivals.
Confirm patient appointments in advance.
Run reschedule reports, book appointments as needed, and ensure reports are accurate and current.
Verify Workers’ Compensation claims, ensure paperwork is complete, and perform follow-up.
Assist patients with setting up payment plans.
Adhere to company policies, including OSHA, HIPAA, compliance requirements, and the Code of Conduct.
Maintain regular and dependable attendance and follow the company’s core competencies.
Work holiday shifts as required by company policy.
May collect and enter demographic and insurance information to establish patient accounts.
Create master deposits as directed.
Sort and distribute Rightfax documents.
Process onsite release-of-information requests.
Sort, scan, and number loose papers onsite as a priority.
Run and distribute wait-list reports as directed.
Perform other duties as assigned.