Patient Services Coordinator (Per Diem)

Fenway Health • Boston, MA

2d

About The Position

Under the direction of the Practice Manager, the Per Diem Patient Services Coordinator provides customer service to patients and visitors. The role includes patient registration and documentation, appointment scheduling, managing patient flow, daily cash collections and audits, and supporting billing-related tasks. The coordinator opens and closes the reception area, including on Saturdays as needed, and provides coverage across patient services areas when needed. This is a per diem, on-call position with variable hours based on clinic needs and is not benefits-eligible.

Requirements

• High school diploma or equivalent.
• Computer experience.
• Willingness to work with a diverse patient population, including gay men, lesbians, seniors, students, and others.
• Calm, patient, flexible, and understanding manner.
• Ability to work respectfully and effectively with people from a wide range of backgrounds, perspectives, and life experiences, demonstrating professionalism, empathy, and cultural awareness.

Nice To Haves

• Customer service experience.
• Previous experience in healthcare or medical office administration.
• Bilingual Spanish and English.
• Knowledge of business procedures.
• Experience working with an ethnically, culturally, and racially diverse workforce.

Responsibilities

• Schedule appointments according to established procedures.
• Verify and update new and existing patients’ demographic and UDS data at each check-in.
• Add or update insurance information, run insurance verifications, and resolve errors before moving on to the next patient.
• Maintain provider coverage for work queues, in-basket requests, fax inboxes, and reschedules within a seven-day timeframe.
• Perform reception duties efficiently, professionally, and courteously.
• Provide clients with correct and accurate information about FCHC services and providers.
• Provide coverage in all areas of Patient Services when needed.
• Refer unusual or difficult situations to the supervisor.
• Greet clients in a welcoming and professional manner and provide excellent customer service.
• Prioritize assisting the patient in front of you; place callers on hold when necessary.
• Maintain patient confidentiality, use discretion when obtaining sensitive information, and speak quietly at the desk with colleagues and clients.
• Behave appropriately in a highly visible position and maintain effective, respectful working relationships with coworkers, supervisors, and the public.
• Assist coworkers when needed and engage respectfully, considerately, and cooperatively.
• Collect copayments and outstanding fees at check-in without denying patient access.
• Verify transactions at the end of each day and report discrepancies.
• Deposit cash at the end of each shift in the designated safe-handling location.
• Open and close the reception area, including Saturdays as needed.
• Support billing-related tasks and perform other related duties as required.

Benefits

• The role is not benefits-eligible. The posting describes an excellent benefits package for those who qualify, including comprehensive medical and dental insurance plans, a retirement plan with employer match, 11 paid holidays, and paid vacation.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED