Patient Services Coordinator (Per Diem)

Fenway Health • Boston, MA

2d

About The Position

Under the direction of the Practice Manager, the Per Diem Patient Services Coordinator delivers customer service to patients and visitors. The role includes patient registration and documentation, appointment scheduling, managing patient flow, daily cash collections and audits, and opening and closing the reception area, including Saturdays as needed. The coordinator also supports billing-related tasks. This is a per diem, on-call position with variable hours based on clinic needs and is not benefits-eligible.

Requirements

• High school graduate or equivalent.
• Computer experience.
• Willingness to work with a diverse patient population, including gay men, lesbians, seniors, students, and others.
• Calm, patient, flexible, and understanding manner.
• Ability to work respectfully and effectively with people from a wide range of backgrounds, perspectives, and life experiences, demonstrating professionalism, empathy, and cultural awareness without regard to protected characteristics.

Nice To Haves

• Customer service experience.
• Previous experience in healthcare or medical office administration.
• Bilingual Spanish and English.
• Knowledge of business procedures.
• Experience working with an ethnically, culturally, and racially diverse workforce.

Responsibilities

• Schedule appointments according to established procedures.
• Verify and update new and existing patients’ demographic and UDS data at each check-in.
• Add or update insurance information, run insurance verifications, and correct errors before moving on to the next patient.
• Maintain provider coverage as needed for work queues, in-baskets, request and fax inboxes, and reschedules within a seven-day timeframe.
• Perform reception duties efficiently, professionally, courteously, and within provided guidelines.
• Provide clients with accurate information about FCHC services and providers.
• Provide coverage in all areas of Patient Services when needed.
• Refer unusual or difficult situations to a supervisor.
• Deliver excellent customer service and greet each client in a welcoming, professional manner.
• Assist the patient in front of you and place callers on hold when necessary.
• Maintain patient confidentiality, handle sensitive information discreetly, and speak quietly at the desk with colleagues and clients.
• Behave appropriately in a highly visible position and cooperate respectfully with coworkers, supervisors, and the general public.
• Collect copayments and outstanding fees at check-in without denying patient access.
• Verify transactions at the end of the day and report discrepancies.
• Deposit cash at the end of each shift in the appropriate safe-handling location.
• Open and close the reception area, including Saturdays as needed.
• Support completion of billing-related tasks.
• Perform other related duties as required.

Benefits

• The position is not benefits-eligible. The posting notes that eligible employees may receive comprehensive medical and dental insurance, a retirement plan with employer match, 11 paid holidays, paid vacation, and other benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED