Patient Services Coordinator - Per Diem

ConvenientMD • Portsmouth, NH

6d • $20 - $25 • Onsite

About The Position

ConvenientMD is hiring a per-diem Patient Services Coordinator for its Clinic Support Center. This in-office role is based in Portsmouth, New Hampshire, and supports virtual urgent-care patients as well as in-person Medical Receptionists. The coordinator is often the first point of contact for virtual patients and works with the clinical team to support efficient, welcoming patient interactions and patient flow.

The role includes registering patients, completing virtual forms, updating records, directing patients to the appropriate virtual provider, responding to calls and inquiries, handling insurance and billing questions, collecting payments, and assisting ill or distressed patients using available resources. The coordinator also manages reservations, supports providers with logistical or technical difficulties, and helps balance patient loads between virtual and in-person services. The position requires navigating multiple software systems and following established protocols, including those used by occupational health partners.

Virtual Urgent Care is open from 6:00 a.m. to 8:00 p.m. Eastern Time. Shifts start at 6:00 a.m., 7:00 a.m., or 7:45 a.m.; employees must be able to work 12-hour shifts on consecutive or non-consecutive days and have flexibility to work nights, weekends, and holidays. The office offers free parking, a gym with Peloton bikes and showers, tea and coffee stations, and standing desks.

Requirements

• High school diploma.
• Proactive and confident written and verbal communication skills.
• Ability to raise concerns as they arise and communicate directly and professionally with colleagues and patients.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software and Zoom.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team approach.
• Ability to work independently, demonstrate initiative, and identify improved ways of working.
• Strong analytical and problem-solving skills, including the ability to understand and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to work 12-hour shifts on consecutive or non-consecutive days.
• Flexibility to work nights, weekends, and holidays.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience with electronic records data management software and programs used for medical registration and collection of HIPAA documentation.
• Experience with insurance billing and coding information.

Responsibilities

• Engage with patients professionally and courteously, answer inquiries, and provide assistance by phone.
• Greet patients and serve as their first point of contact for care.
• Register patients, complete required virtual forms, and ensure information is accurate.
• Assign patients to the appropriate virtual provider.
• Respond to insurance and billing inquiries and explain information clearly.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment collection.
• Coordinate with the healthcare team to maintain smooth patient flow and efficient operations.
• Answer and direct calls in a timely, professional manner.
• Manage patient reservations and registration to support patient satisfaction and provider schedules.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Monitor the shared Teams channel and proactively support in-person Medical Receptionists.
• Coordinate between clinics and Virtual Urgent Care and help balance workloads to keep wait times low for both virtual and in-person patients.
• Support remote providers with logistical and technical difficulties.
• Learn ConvenientMD services and associated costs.
• Use reservation-scheduling and electronic medical record systems.

Benefits

• Urgent care services at no cost to team members and their families.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.
• Free parking at the Portsmouth office.
• Office gym with Peloton bikes and showers, tea and coffee stations, and standing desks.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED