Patient Services Coordinator

Omm IT Solutions•Mount Pleasant, SC

19d•Onsite

About The Position

The Patient Services Coordinator is responsible for timely and accurate recording of patient demographics, insurance information, patient charges, and collections, as well as scheduling appointments. The role requires cross-training across multiple administrative support functions and is 100% onsite in Mount Pleasant, South Carolina. The coordinator supports patient registration and check-in/check-out, verifies demographic and insurance information, collects copays and balances, schedules appointments, prepares for clinic days, answers phones, and works electronic health record work queues. The role also includes charge-entry auditing, researching and resolving billing errors and denials, reconciling daily payments, and supporting patients, staff, and providers with billing and insurance questions. The position works collaboratively with practice teams and coders to ensure accurate charge capture and claims processing. It also emphasizes professional communication, continuous improvement, patient connection, clear explanations of processes, and creating an inclusive and supportive experience for patients and colleagues.

Requirements

High school diploma or GED.
At least 1 year of relevant experience in a healthcare setting.
EPIC experience.
Customer service experience.
Computer savvy.

Nice To Haves

OnBase experience is heavily preferred.

Responsibilities

Record patient demographic and insurance information, patient charges, and collections accurately and promptly.
Greet patients, verify and update demographic and insurance information, copy insurance cards, and ensure documentation is added to the patient record.
Communicate changes in demographic or insurance information to appropriate areas.
Obtain dated patient registration signatures and ensure forms are added to patient records.
Collect and enter copays and collect balances due.
Check patients in and out and verify patient charges and insurance information at checkout.
Schedule return appointments when appropriate and schedule appointments based on patient requests, provider availability, and urgency.
Answer phones, provide follow-up, and take and communicate messages accurately.
Prepare for upcoming clinic days and perform general clerical duties, including filing and copying.
Run daily close reports and reconcile cash, checks, and credit card charges; complete reconciliation reports and bank deposit slips.
Verify charges in the charge audit work queue and correct errors before releasing charges.
Resolve Epic work queues, including Follow Up, Claim Edit, Charge Review (Audit and Review), and Missing Guarantor.
Research and analyze denials, review relevant records and documentation, correct errors, and ensure charges are captured and processed for claims.
Work with practice coders to resolve charge and denial issues and respond to requests from the practice Revenue Cycle Advocate.
Respond to patient and staff billing and insurance questions, resolve patient billing concerns, and support front-desk staff with insurance accuracy.
Assist providers with charge capture when necessary.
Work with the team to achieve patient and team goals, communicate professionally, participate in staff meetings, and contribute to improvement efforts.
Round on patients, build meaningful connections, and keep patients informed about visit details such as delays and wait times.
Explain processes in plain language and use teach-back to confirm patient understanding.
Model the organization’s experience principles, mission, vision, values, and people credo, and help create an inclusive environment.