Patient Services Coordinator

The US Oncology Network • Bastrop, TX

2d • Onsite

About The Position

The Patient Services Coordinator supports the Medical Oncology Department at Texas Oncology’s clinic in Bastrop, Texas. The role welcomes patients and their families, registers and schedules appointments, and answers, screens, and directs incoming calls while relaying messages between patients and clinical staff. It also provides administrative support and follows the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values. The position may be classified as Level 1, Level 2, or Senior based on relevant work experience.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• For Level 2 and above: at least 18 months of front medical office receptionist experience involving insurance forms and scheduling software.
• For Senior level: at least 5 years of front medical office receptionist experience involving insurance forms and scheduling software.
• Successfully complete required e-learning courses within 90 days of occupying the position.

Nice To Haves

• Some receptionist or office experience is preferred for Level 1.
• Knowledge of the practice’s personnel, daily routines, and scheduling is a plus for Level 2 and above.

Responsibilities

• Greet patients and visitors promptly and professionally, check in patients, and notify clinical staff of their arrival.
• Provide and explain patient paperwork; collect, review for completeness, and file forms; update demographic and insurance information; collect payments and provide receipts.
• Answer, screen, and respond to routine calls, route inquiries or messages to the appropriate personnel, page clinic staff when appropriate, and relay messages accurately and promptly.
• Check patients out and schedule return appointments according to physician or office guidelines, providing appointment details and instructions.
• Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and document cancellations in patient charts.
• Provide general administrative support, including filing charts and forms, maintaining an orderly lobby, and keeping forms and office supplies available.
• Protect patient record confidentiality and follow applicable state and federal requirements and HIPAA guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED