Patient Services Coordinator

OneOncology • Nashville, TN

8d

About The Position

The Patient Services Coordinator provides medical office support, including patient registration, reception, medical records, and scheduling. The role manages patient reception in person and by telephone, obtains insurance and demographic information, collects co-payments and other payments, and schedules internal and external appointments. The coordinator also monitors and distributes electronic and paper documentation; prepares patient records and the Electronic Health Record (EHR) for visits; and supports communications with patients, providers, and internal teams. The position may require travel or floating to other clinics for business needs and requires maintaining patient confidentiality and following Tennessee Oncology policies and procedures.

Requirements

• High school graduate or equivalent GED.
• Five years of experience in a professional office with customer service required.
• Strong computer skills, including Windows file management, Microsoft Office, and email.
• Electronic Medical Records experience required, or to be obtained within 90 days.
• Complete competencies for registration and scheduling coordinator functions within 90 days.
• Good verbal and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.
• Ability to travel to satellite clinics when necessary.
• Ability to lift 25 pounds.

Responsibilities

• Answer telephone calls, greet patients courteously, and route calls and messages to the appropriate discipline or department.
• Follow management policies and procedures to standardize processes across clinics.
• Conduct patient check-in and check-out and manage medical records according to policy and procedures.
• Serve as a preceptor to newly hired staff.
• Track patients in the EHR as they move to their next location and ensure they are not missed.
• Obtain and enter pre-registration, demographic, and insurance information, including related paper and electronic documents, into the Patient Management System or EHR.
• Ensure eligible patients receive proper distress screening.
• Collect co-payments and other payments at the time of service and complete end-of-day procedures, including daily deposits and sign-in sheets.
• Follow up on and properly document canceled and missed appointments.
• Schedule internal and external patient appointments.
• Run or work daily reports to identify patients with unscheduled orders.
• Distribute communications to patients about Governmental, Insurance, and Quality Initiative Programs.
• Generate and distribute an EHR Clinical Summary to external providers’ offices.
• Communicate information about the Patient Engagement Portal and assist with registration.
• Maintain communication with the pre-certification team regarding urgent cases and denial or peer-to-peer requests.
• Ensure the proper billing documents are faxed with diagnostic orders when a patient is on study.
• Prepare the EHR for the next provider visit and obtain necessary records before the appointment.
• Follow standard operating procedures for external follow-ups.
• Open and distribute mail when necessary.
• Electronically scan or import appropriate patient-related records into the EHR.
• Distribute outbound correspondence or copies of records as necessary.
• Provide excellent customer service and respond promptly to patient, physician, and clinical requests.
• Communicate with staff members using the Instant Messaging System.
• Travel or float to other clinics for business needs.
• Maintain the confidentiality of patient information and adhere to Tennessee Oncology policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED