Patient Services Coordinator

The US Oncology Network•Fairfield, OH

14d•Onsite

About The Position

The Patient Services Coordinator professionally greets patients and their friends and family, registers patients, and schedules appointments efficiently and in a timely manner. The role answers, screens, and directs incoming calls to appropriate personnel and relays messages between patients and clinical staff. The coordinator supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values. The ideal candidate is compassionate, organized, and has exceptional customer service skills. This position is based at the Fairfield Office and works 40 hours per week. It provides patient-facing reception and administrative support in an oncology/hematology clinic, including check-in and checkout, records and insurance updates, payment collection, appointment coordination, and maintenance of forms and office supplies. The role requires in-person attendance during regularly scheduled business hours and may involve minimal travel by automobile to office sites.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Successfully complete required e-learning courses within 90 days of occupying the position.
Demonstrate adaptability, including confidence in handling day-to-day work challenges, flexibility with multiple demands, and the ability to adjust to shifting priorities.
Demonstrate work commitment by setting high performance standards and working efficiently to achieve them.
Commit to delivering quality products and services.
Be present at the employee site during regularly scheduled business hours.
Meet the physical demands of the role, including sitting or standing, talking or hearing, full range of body motion, handling and lifting patients, manual and finger dexterity, eye-hand coordination, and extensive standing and walking.
Occasionally lift and carry items weighing up to 40 pounds.
Have corrected vision and hearing within the normal range.

Nice To Haves

Some receptionist or office experience.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally; check in patients and inform clinical staff of their arrival.
Provide and explain paperwork for patients to complete before examination; collect, proof for completeness, and file patient forms.
Update patient demographics and insurance information in the system.
Collect co-pays and balances and provide receipts.
Answer, screen, and respond to routine questions; route calls to appropriate personnel, take thorough messages, and page clinic personnel as appropriate.
Communicate messages accurately and promptly according to procedures.
Check patients out after examinations and schedule return appointments according to physician or office guidelines.
Provide appointment details, including time, location, directions, instruction sheets, and other relevant information.
Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and note cancellations in patient charts.
Provide general administrative support, including filing charts and forms.
Maintain a neat and orderly lobby and ensure forms and office supplies are available for daily activities.
Protect the confidentiality of patient records and comply with applicable state and federal laws and guidelines.
Type memos and forms as needed and perform other duties as requested or assigned.
Adhere to the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values.