Patient Services Coordinator

The US Oncology Network•Centennial, CO

40d•Hybrid

About The Position

Rocky Mountain Cancer Centers (RMCC), Colorado's largest and most comprehensive provider of cancer care, has an exciting opportunity for an experienced Patient Service Coordinator in their SE Division. This position may travel to Aurora, Centennial, Englewood and Littleton. RMCC emphasizes that working with cancer patients is a calling, characterized by care, compassion, and commitment, aiming to provide the best possible care regardless of role. The goal is to deeply connect with patients and assist them in their journey, whether through direct care or administrative support like scheduling.

Requirements

High School diploma or equivalent required.
At least 3 years office experience, medical office preferred.
Excellent communication skills, written and verbal.
Proficiency with computer systems a requirement.
Must pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.
Must show proof of being vaccinated against influenza upon commencing employment.

Nice To Haves

Microsoft (Outlook, Word, and Excel) a plus.

Responsibilities

Schedules returning appointments and treatment appointments in computer system in accordance with physician and/or office guidelines.
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Sends out outpatient appointments/testing.
Handles incoming phone calls from patients needing to schedule or reschedule appointments.
Provides patients with accurate and legible appointment cards. Follows up with patient to reschedule any missed appointments.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office.
Covers for other front office functions as requested.