Patient Services Coordinator

Austin Regional Clinic: ARC•Austin, TX

About The Position

Serves as an initial point of contact in a clinic setting, performing patient check-in and check-out and booking appointments. Carries out duties while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; holiday shifts may be required by company policy.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Knowledge of medical insurance.
Excellent customer service skills.
Excellent computer, 10-key, and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem-solving skills.
Ability to work in a team environment and manage competing priorities.
Ability to engage others, listen, and adapt responses to meet their needs.
Ability to align individual actions with team members working toward common goals.
Excellent verbal and written communication skills.
Ability to perform duties professionally, understand, recall, and communicate factual information, and understand, recall, and apply instructions or other information.
Ability to organize thoughts and ideas into understandable terminology and apply common sense in performing the job.
Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., and holiday shifts as required by company policy.

Nice To Haves

Experience working in a medical setting.

Responsibilities

Book appointments using the computer system and confirm or update patient demographic information while notifying patients of account balances.
Greet patients and record their arrival in the computer system.
Verify insurance eligibility using online resources, Medifax, and other applicable tools.
Ensure required paperwork is complete and current, and scan insurance cards when applicable.
Collect and post patient payments and balance the drawer for the end-of-day deposit.
Print face sheets, receipts, and other documents as needed; issue payment receipts.
Notify appropriate personnel about emergencies, messages, and patient arrivals.
Confirm upcoming patient appointments, run reschedule reports, book rescheduled appointments, and ensure reports are accurate and current.
Verify Workers’ Compensation claims, ensure paperwork is complete, and perform follow-up.
Assist patients with setting up payment plans and book follow-up appointments.
Follow company policies, including OSHA, HIPAA, compliance, and the Code of Conduct; maintain regular and dependable attendance and follow company core competencies.
May register patients by collecting and entering demographic and insurance information to establish accounts.
Create master deposits as directed.
Sort and distribute RightFax documents; process onsite release-of-information requests; and sort, scan, and number loose papers as a priority.
Run wait-list reports and distribute them as directed.
Perform other duties as assigned.