Patient Services Coordinator, Part Time Weekends

Children's National Hospital

6d • $19 - $38

About The Position

The Patient Services Coordinator coordinates the daily flow of meal and formula delivery systems (MyDining), including expediting trays, transporting carts, and retrieving trays. The role performs quality-control audits of meal service, responds to patient and nursing issues, and performs duties in any patient service position as needed. The coordinator may also assist with directing department functions and with the call center.

The coordinator works with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing-unit needs, including delivery of formula, floor stock, nourishments, and off-schedule meals. The role monitors MyDining, communicates with patients about meal requests, helps ensure meals and nourishment are provided according to schedule and diet orders, and maintains product temperature, cost, portion control, and tray accuracy. The position also operates patient-service equipment and communication systems, documents quality-control indicators, and follows department safety, sanitation, scheduling, uniform, and other institutional policies.

Requirements

• High school diploma or GED.
• Three years of related healthcare food-service experience, including knowledge of diets and infant formula.
• Ability to perform basic calculations, including addition, subtraction, division, and multiplication.
• Ability to lift or push weights up to 50 pounds.
• Ability to translate written instructions and numeric formulas into special-diet products and/or infant formula.
• Ability to comprehend verbal and written instructions with minimal explanation.
• Ability to perform basic information-technology data-entry and printing functions.
• Ability to independently solve problems and communicate solutions or actions to team members.
• Ability to perform duties independently with minimal supervision.

Nice To Haves

• Post-high-school certification or an associate degree.

Responsibilities

• Coordinate the daily flow of meal and formula delivery systems, including expediting trays, cart transport, and tray retrieval.
• Perform quality-control audits of meal service as assigned and document quality-control indicators.
• Respond to patient and nursing issues and serve as the first responder for patient issues.
• Perform duties of any patient service position as needed and assist with directing department functions.
• Assist in the call center as needed and communicate with patients about meal requests.
• Coordinate patient meal-system activities to ensure patients receive appropriate meals, nourishment, or formula according to defined schedules; monitor information in MyDining.
• Work with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing-unit needs, including delivery of formula, floor stock, nourishments, and off-schedule meals.
• Operate, maintain, and provide employee in-service on patient-service department equipment and procedures; demonstrate leadership and accountability across department areas.
• Maintain temperature, cost, and portion control of products.
• Perform safety checks in accordance with diet orders and tray-accuracy requirements.
• Communicate pertinent department, employee, and food information to the Supervisor, Manager, or Director.
• Operate the wireless communication system between Patient Hospitality Associates and the department.
• Communicate meal-delivery equipment issues to Facilities and follow up on preventive maintenance.
• Comply with department, institutional, and regulatory safety and sanitation standards.
• Follow department and institutional policies and procedures, department uniform guidelines, and work schedules.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• 401(k) plan.
• Healthcare and dependent-care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage; optional supplemental plans are available.
• Tuition assistance.
• Fitness resources.
• Employee assistance.
• Commuter benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED