Patient Services Coordinator

Children's Hospital of Philadelphia•King of Prussia, PA

7d•$23 - $29

About The Position

The Patient Services Coordinator performs accurate, timely, and complete collection and documentation of patient referral information from external sources. The role communicates and coordinates referral information with home care disciplines and referral sources to support continuity of care from hospital to home. The coordinator also communicates with existing home care patients about ongoing needs for enteral feeds, respiratory supplies, and durable medical equipment, and coordinates and documents reorders, physician orders, and delivery schedules for assigned patients.

Requirements

High school diploma or GED.
At least two years of related experience in medical supply, home health, patient service, and/or customer service work.
Computer literacy and data entry skills.
Strong oral and written communication skills.
Strong organizational skills.

Responsibilities

Take accurate and complete referrals to the home care department.
Enter received information into the home care information system.
Communicate referral handoffs to the involved home care disciplines.
Complete initial referral requirements, including confirming insurance coverage, obtaining physician orders, entering supply orders, and coordinating delivery timing and location with the interdisciplinary team.
Update patient information in the home care information system in a timely manner.
Proactively contact assigned home care patients to ensure reorder needs are met accurately and on time.
Work with warehouse operations to ensure patient reorder needs are met accurately and on time.
Accurately and promptly document patient information, reorder entries, and notes in the home care information system.
Coordinate with biomedical and clinical teams to ensure preventive maintenance on durable medical equipment is completed before its due date.
Coordinate the discharge process for assigned patients in accordance with CHHC/CHOP policy and regulatory and accrediting agency guidelines.
Perform other duties as assigned by Home Care management.