Patient Services Coordinator

External Brand•Austin, TX

About The Position

The Patient Services Coordinator serves as an initial point of contact in a clinic setting, performing patient check-in and check-out functions and booking appointments. The role maintains compliance and confidentiality while supporting the organization’s mission and philosophy. The coordinator greets and registers patients, verifies insurance eligibility, updates demographic and account information, checks paperwork, collects and posts payments, and balances the drawer for the end-of-day deposit. The position also confirms appointments, manages rescheduling and wait-list reports, books follow-up appointments, assists with payment plans, and handles related patient and document requests. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Knowledge of medical insurance.
Excellent customer service skills.
Excellent computer, 10-key, and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem-solving skills.
Ability to work in a team environment and manage competing priorities.
Ability to engage others, listen, and adapt responses to meet their needs.
Ability to align actions with team members working toward common goals.
Excellent verbal and written communication skills.
Ability to perform job duties professionally.
Ability to understand, recall, and communicate factual information and apply oral or written instructions.
Ability to organize thoughts and ideas into understandable terminology and apply common sense in performing the job.
Regular and dependable attendance.
Ability to work required holiday shifts.

Nice To Haves

Experience working in a medical setting.

Responsibilities

Book appointments using the computer system and confirm or update patient demographic information.
Notify patients of account balances and collect, post, and receipt payments; balance the drawer for the end-of-day deposit.
Greet patients and record their arrival in the computer system.
Verify insurance eligibility using online resources and other systems.
Ensure required paperwork is complete and up to date, and scan insurance cards when applicable.
Print face sheets, receipts, and other documents as needed.
Notify appropriate personnel of emergencies, messages, and patient arrivals.
Confirm appointments in advance, run reschedule reports, book rescheduled appointments, and ensure reports are accurate and current.
Verify Workers’ Compensation claims, ensure paperwork is complete, and perform follow-up.
Assist patients with setting up payment plans and book follow-up appointments.
Follow company policies, including OSHA, HIPAA, compliance, and Code of Conduct requirements; maintain dependable attendance and work required holiday shifts.
May register patients by collecting and entering demographic and insurance information to set up patient accounts.
Create master deposits as directed.
Sort and distribute RightFax documents.
Process onsite release-of-information requests.
Sort, scan, and number loose papers as a priority onsite task.
Run and distribute wait-list reports as directed.
Perform other duties as assigned.