Patient Services Coordinator

South First•Austin, TX

3d•Onsite

About The Position

The Patient Services Coordinator serves as an initial point of contact in a clinic setting, performing patient check-in and check-out functions and booking appointments. The role supports patients and clinic staff while maintaining compliance and confidentiality and promoting Austin Regional Clinic’s mission and philosophy. The coordinator books and confirms appointments, updates patient demographic information, verifies insurance eligibility, ensures paperwork is complete, collects and posts payments, and assists with payment plans. The role also handles patient arrivals and messages, prepares documents, balances the cash drawer, follows up on Workers’ Compensation claims, and helps keep appointment and rescheduling reports accurate. Additional duties may include patient registration, deposit preparation, handling Rightfax documents and release-of-information requests, and sorting and scanning paperwork. The position follows company policies and core competencies, maintains regular and dependable attendance, and works holiday shifts as required by company policy. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Knowledge of medical insurance.
Excellent customer service skills.
Excellent computer, 10-key, and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem-solving skills.
Ability to work in a team environment and align actions with team members’ common goals.
Ability to manage competing priorities.
Ability to engage others, listen, and adapt responses to meet their needs.
Excellent verbal and written communication skills.
Ability to perform job duties professionally at all times.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing the job.

Nice To Haves

Experience working in a medical setting.

Responsibilities

Book appointments using the computer system and update or confirm patient demographic information.
Notify patients of account balances when booking appointments.
Greet patients and record their arrival in the computer system.
Verify insurance eligibility using online resources, Medifax, and other available tools.
Ensure required paperwork is complete and current, and scan insurance cards when applicable.
Collect and post patient payments and balance the drawer for the end-of-day deposit.
Print face sheets, receipts, and other documents as needed; issue receipts for payments.
Notify appropriate personnel about emergencies, messages, and patient arrivals.
Confirm appointments in advance and book rescheduled appointments as needed.
Run reschedule reports and ensure reports are accurate and current.
Verify Workers’ Compensation claims, ensure paperwork is complete, and follow up as needed.
Assist patients with setting up payment plans and book follow-up appointments.
Adhere to company policies, including OSHA, HIPAA, compliance, and Code of Conduct requirements.
Maintain regular and dependable attendance and follow company core competencies.
Work holiday shifts as required by company policy.
May collect and enter demographic and insurance information to create patient accounts.
May create master deposits as directed.
Handle the sorting and distribution of Rightfax documents.
Process onsite release-of-information requests.
Prioritize onsite sorting, scanning, and numbering of loose papers.
Run and distribute wait-list reports as directed.
Perform other duties as assigned.