Patient Services Coordinator

The US Oncology Network•Knoxville, TN

83d•Onsite

About The Position

As a Patient Services Coordinator, you will assist our patients through the check-in and/or check-out process so they can have a positive and consistent experience from the moment they walk in the door. At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 200+ employees make up the teams at our 15 different East Tennessee locations and have helped us achieve the Top Workplaces award two years running for the greater Knoxville area!

Requirements

High school diploma or equivalent required.
Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.
At least one year of prior experience in a similar medical clinic position.

Nice To Haves

An associate’s degree in a business-related field.

Responsibilities

Assist patients through the check-in and/or check-out process.
Provide a positive first impression with an upbeat and helpful attitude.
Greet and build rapport with patients while completing the check-in process in a timely manner.
Provide quick notification to clinical staff when a patient has arrived.
Provide red carpet customer service through willingness to ask appropriate questions to assess patient needs and provide necessary information.
Collect copays and patient balances as necessary and provide receipt of payment.
Coordinate with patients and clinical staff during the check-out process to provide convenient appointment scheduling.
Navigate Electronic Medical Record (EMR) systems and other medical office technology to chart patient information and communicate with staff.
Keep the lobby and desk area tidy.
Assist with any additional tasks.