Patient Services Coordinator

The US Oncology Network • Waco, TX

2d • Onsite

About The Position

The US Oncology Network is seeking a Patient Services Coordinator to support the Revenue Cycle Department at Texas Oncology’s clinic at 6520 Horizon Circle in Waco, Texas. The position may require travel to other Waco sites. It may be classified as Level 1, Level 2, or Senior based on relevant work experience.

The coordinator professionally welcomes patients and their friends and family, registers and schedules appointments, and answers, screens, and routes incoming calls. The role also supports the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values.

Texas Oncology is part of The US Oncology Network and provides community-based cancer care across Texas. The Network is supported by McKesson Corporation and is focused on advancing community patient care delivery.

Requirements

• High school diploma or equivalent required for Level 1.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Successfully complete required e-learning courses within 90 days of occupying the position.
• For Level 2: at least 18 months of front medical office receptionist experience involving insurance forms and scheduling software.
• For Senior level: at least 5 years of front medical office receptionist experience involving insurance forms and scheduling software.
• Ability to meet the position’s physical demands, including regularly sitting and using hands to finger, handle, or feel; occasionally standing, walking, reaching, and lifting or moving up to 30 pounds.
• Vision and hearing corrected to normal ranges.

Nice To Haves

• Some receptionist or office experience preferred for Level 1.
• Knowledge of the practice’s personnel, daily routines, and scheduling is a plus for Level 2.

Responsibilities

• Greet patients and visitors courteously, check patients in, and notify clinical staff when patients arrive.
• Provide patients with paperwork, collect and review completed forms, update demographic and insurance information, and collect co-pays and balances while providing receipts.
• Answer, screen, and route calls; respond to routine questions; take and relay messages accurately and promptly; and page clinic personnel as appropriate.
• Check patients out and schedule return appointments according to physician or office guidelines, providing appointment details and instructions.
• Record cancellations and missed appointments, reschedule as appropriate, notify relevant staff, and document cancellations in patient charts.
• Provide administrative support, including filing charts and forms, maintaining an orderly lobby, and keeping forms and office supplies available.
• Protect patient-record confidentiality and comply with applicable state and federal laws and guidelines.
• Perform other duties as requested or assigned, which may include typing memos and forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED