Patient Services Coordinator

UVA Health•Manassas, VA

32d•$18 - $25

About The Position

The Patient Services Coordinator schedules and registers patients for an outpatient clinic. The role verifies patient eligibility and ensures that required pre-authorizations, referrals, and pre-certifications are obtained by working closely with physician offices and the Utilization Review and Business Office departments. The team member may also perform other job-related duties as directed by the supervisor.

Requirements

High school diploma or GED.
One year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
Knowledge of basic medical terminology.
Ability to communicate verbally and in writing and provide excellent customer service.
Insurance knowledge for certain assigned tasks.
Ability to understand insurance cards and benefit details.
Ability to work directly with the public in a professional and empathetic manner.
Proficient communicative, auditory, and visual skills; attention to detail; and ability to write legibly.
Ability to lift, push, or pull up to 100 pounds. Safe Handling Equipment must be used for weights over 35 pounds.

Nice To Haves

Knowledge of government, state, and patient assistance programs.
Working knowledge of ICD-10 and CPT coding.
Strong computer skills.
Proficiency in Windows and Microsoft Office.

Responsibilities

Schedule and register patients for the outpatient clinic.
Verify patient eligibility.
Ensure required pre-authorizations, referrals, and pre-certifications are obtained.
Work closely with physician offices, Utilization Review, and Business Office departments.
Greet and assist visitors to the department.
Answer incoming telephone calls and provide accurate information.
Communicate effectively with clinic staff and visitors.
Work with the team to achieve patient and team goals, communicate professionally with coworkers, and participate in staff meetings.
Adjust activities to accommodate team members and internal customers, resolve conflicts independently as appropriate, and respond positively to feedback.
Perform other job-related duties as directed by the supervisor.