PATIENT SERVICES COORDINATOR
Center for Vein Restoration•Greenbelt, MD
•$18 - $19•Onsite
About The Position
The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients. They may be assigned outbound calls to patients and prospects for all purposes where patient communication as needed. The PSC’s provide outstanding service and impact CVR revenues through the conversion of calls from new patients to a scheduled treatment plan, maximizing patient retention by tracking patient's from the first inquiry call to the completion of treatment, and rescheduling appointments as needed.
Requirements
- Bilingual in Spanish required
- High school diploma or equivalent
- Minimum 1 year of experience in customer service
Nice To Haves
- Prior call center experience preferred
Responsibilities
- Maintain company expectations for conversion of inquiry calls to a booked new patients
- Ensure that proper input of demographics and insurance information is entered into NextGen (electronic medical records software) when scheduling new patients
- Obtain marketing data for inquiry sources.
- Obtain patient email addresses.
- Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
- Other duties as assigned.
Benefits
- Medical, Dental & Vision insurance
- 401k Program
- Tuition reimbursement
- PTO + 8 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
