Patient Services Coordinator

The US Oncology Network•Eugene, OR

20d•Onsite

About The Position

Willamette Valley Cancer Institute is seeking a Patient Services Coordinator to register and schedule patient appointments efficiently and answer, screen, and direct incoming calls to appropriate personnel. The coordinator relays messages between patients and clinical staff and manages scheduling for a provider, including labs, office visits, and chemotherapy. The role works as part of the provider’s care team to support efficient, timely patient care. It also supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values. The position is full time at 1.0 FTE and is based in Eugene, Oregon. The general pay scale is $19.00–$34.03; the actual hiring rate depends on factors including work experience, education, responsibilities, location, performance, and internal equity.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Successfully complete required e-learning courses within 90 days of occupying the position.
Demonstrate adaptability, including confidence in day-to-day challenges, flexibility, and ability to adjust to multiple demands and shifting priorities.
Demonstrate work commitment by setting high performance standards and working efficiently.
Commit to delivering quality products and services.
Be present at the employee site during regularly scheduled business hours.
Meet the physical demands of the role, including sitting or standing, talking or hearing, handling and lifting patients, manual and finger dexterity, eye-hand coordination, and extensive standing and walking; occasionally lift and carry items weighing up to 40 pounds; have corrected vision and hearing to the normal range.

Nice To Haves

Some scheduling experience in a specialty office.

Responsibilities

Manage a provider’s schedule, including labs, office visits, and chemotherapy, in coordination with clinical personnel.
Answer, screen, and respond to routine questions; route calls to appropriate personnel or take thorough messages.
Page clinic personnel as appropriate and communicate messages accurately and promptly according to procedures.
Schedule returning appointments in accordance with physician or office guidelines.
Provide patients with appointment details, including time, location, directions, instruction sheets, and other relevant information.
Record patient cancellations and missed appointments, reschedule appointments, notify appropriate staff, and document the information in the patient chart.
Maintain confidentiality and comply with state and federal laws and guidelines concerning patient records.
Perform other duties as requested or assigned, including typing memos and forms.