Patient Services Coordinator

The US Oncology Network•Columbia, MO

6d•Onsite

About The Position

Urology Associates of Central Missouri is seeking a full-time Patient Services Coordinator for its urology practice in Columbia, Missouri. The role supports daily patient flow and patient care by welcoming patients and visitors, facilitating communication with clinical staff, and providing front-office and administrative support. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., and is located at 105 Keene Street. The coordinator checks in patients, processes paperwork and patient information, handles calls and messages, manages appointments and referrals, and supports the maintenance of patient charts and office supplies. The role requires adherence to confidentiality requirements, applicable state and federal laws, HIPAA guidelines, and the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values. The successful candidate is outgoing, patient-centered, adaptable, committed to quality, and able to work effectively in a fast-paced team environment. The employer offers a friendly and supportive work environment, competitive compensation, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
At least 18 months of front medical office receptionist experience, including experience with insurance forms and scheduling software.
Proficiency with computer systems and Microsoft Office, including Outlook, Word, and Excel.
Ability to adapt to day-to-day challenges, multiple demands, and shifting priorities.
Strong work commitment and ability to work efficiently toward high performance standards.
Commitment to delivering quality services.
Ability to meet the position's physical demands, including sitting or standing, talking and hearing, full range of body motion, manual and finger dexterity, eye-hand coordination, extended standing and walking, and occasional lifting and carrying of items up to 40 pounds.
Corrected vision and hearing within the normal range.

Nice To Haves

Knowledge of office routines and scheduling processes.
Customer service experience.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally; check in patients and inform clinical staff of their arrival.
Provide and explain patient paperwork, collect it, check it for completeness, and scan or file it.
Update patient demographic and insurance information in the system; collect co-pays and balances and provide receipts.
Answer, screen, and respond to routine questions by phone, electronic communication, or in person; route inquiries, take thorough messages, and page clinical personnel when appropriate.
Communicate messages accurately and promptly according to procedures.
Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and document notes in patient charts.
Schedule outside consultations and procedures ordered by providers.
Provide general administrative support, including scanning and filing charts and forms or sending them to the appropriate department or personnel.
Maintain a neat and orderly lobby and keep forms and office supplies available for daily activities.
Follow confidentiality requirements and state, federal, and HIPAA laws and guidelines regarding patient records.
Schedule diagnostic imaging, such as CT or PET scans, after insurance approval.
Maintain chart messages and queue items.
Scan and copy updated insurance cards.
Complete required e-learning courses within 90 days of occupying the position.