Patient Services Coordinator
About The Position
US Fertility has an immediate opening for a Patient Services Coordinator at Shady Grove Fertility in the Texas Medical Center in Houston, Texas. The role supports patients and practice teams in a collaborative fertility-care environment, with a focus on patient service, scheduling, account maintenance, and helping patients understand their benefits and financial options. The schedule is Monday through Friday, 7:30 AM to 4:00 PM, with rotating weekends and holidays. The position offers opportunities to grow within the organization while working closely with the patients and teams the coordinator supports.
Requirements
- High school diploma or equivalent.
- At least 2 years of previous experience in an administrative role.
- Excellent interpersonal communication skills and the ability to build and facilitate good working relationships with staff at all organizational levels.
- Sound judgment and discretion when handling sensitive and confidential information.
- Excellent organizational skills.
- Ability to work independently, under pressure, and within deadlines.
- Exceptional written and verbal communication skills and attention to detail.
- Ability to work as part of a team.
- Good research skills.
- Technology proficiency.
- Flexibility and willingness to learn.
- Excellent multitasking abilities.
- Ability to use billing systems.
Nice To Haves
- Medical office experience.
- Knowledge of medical software, terminology, and procedures.
- Knowledge of HIPAA regulations.
Responsibilities
- Obtain, record, and update patients’ personal, financial, and insurance information to maintain patient accounts.
- Assess patients’ needs and schedule appointments to support patient satisfaction, provider time, and treatment-room utilization.
- Schedule appointments.
- Address customer and patient issues and ensure effective short- and long-term resolution.
- Provide timely feedback to the practice regarding service failures or patient concerns.
- Consult with patients regarding benefits, coverage, and financial options.
- Greet patients and visitors and provide a high level of customer service.
- Work occasional weekends and holidays.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Tuition assistance and professional development support.
- Performance-based bonus opportunities.
- Generous paid time off and paid holidays.
- Paid parental leave.
- Life and disability benefits.
- Fertility Discount Program.
- Employee wellness and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
