Patient Services Coordinator IV

UVA Health Northern Virginia & Culpeper•Manassas, VA

6d•$18 - $25

About The Position

The Patient Services Coordinator IV is responsible for processing referrals and/or performing Dimensions super-user functions, such as practice support with EPIC or working miscellaneous work queues. The role requires medical-office software knowledge, familiarity with billing and coding processes, strong communication and organizational skills, and the ability to work effectively with patients, visitors, and clinic staff. The incumbent may be asked to perform additional duties as assigned.

Requirements

High school diploma or GED.
Three years of experience in a medical office setting; other related experience may be considered in lieu of medical-office experience.
Knowledge of medical-office software for updating patient demographic information, posting charges and copays, and scheduling appointments.
Understanding of CPT and ICD-9-CM coding processes.
Excellent verbal communication skills.
Ability to work with changing priorities.
Excellent organizational, problem-solving, and critical-thinking skills.
Ability to interact with individuals of all cultures and levels of authority.
Ability to maintain confidentiality.
Ability to function as part of a team and demonstrate initiative.
Basic medical terminology, acquired through formal classes or work experience.
Detailed knowledge of multiple payors' billing requirements.
Familiarity with coding requirements for the practice specialty.
Proficient communicative, auditory, and visual skills; attention to detail; and ability to write legibly.
Ability to lift, push, or pull 100 pounds; use Safe Handling Equipment for weights over 35 pounds.

Nice To Haves

Proficiency in all computer software utilized in the practice.

Responsibilities

Process referrals and/or perform Dimensions super-user functions, including practice support with EPIC or working miscellaneous work queues.
Update patient demographic information, post charges and copays, and schedule patient appointments.
Communicate effectively with clinic staff and visitors.
Greet and assist visitors to the department.
Answer incoming telephone calls and provide accurate information.
Attend assigned meetings and contribute positively as a communication ambassador for the organization.
Work with a team to achieve patient and team goals.
Communicate regularly and professionally with co-workers.
Facilitate and participate in regular staff meetings.
Adjust activities to accommodate the needs of team members and internal customers.
Resolve conflicts independently, as appropriate.
Accept responsibility for actions and respond positively to feedback.
Travel between campus buildings, remote facilities, and out of town as needed.