Patient Services Coordinator IV

UVA Health•Manassas, VA

6d•$18 - $25

About The Position

The Patient Services Coordinator IV is responsible for processing referrals and/or performing Dimensions super-user functions, such as providing practice support with EPIC or working miscellaneous work queues. The role requires medical office software knowledge, familiarity with billing and coding requirements, strong communication and organizational skills, and the ability to work effectively with changing priorities and as part of a team. The position may involve travel between campus buildings, remote facilities, and out of town as needed, and may require safety equipment such as a HEPA mask.

Requirements

High school diploma or GED.
Three years of experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
Knowledge of medical office software for updating patient demographic information, posting charges and copays, and scheduling patient appointments.
Understanding of CPT and ICD9-CM coding processes.
Excellent verbal communication skills.
Ability to work with changing priorities.
Excellent organizational, problem-solving, and critical-thinking skills.
Ability to interact with individuals of all cultures and levels of authority.
Ability to maintain confidentiality.
Ability to function as part of a team and demonstrate initiative.
Basic medical terminology knowledge, obtainable through formal classes or work experience.
Detailed knowledge of multiple payors' billing requirements.
Familiarity with coding requirements for the practice specialty.
No licensure required.
Ability to meet the physical demands of constant standing, frequent walking, bending/stooping, and lifting, pushing, or pulling up to 100 lbs.; safe handling equipment is required for weights over 35 lbs.
Proficient communicative, auditory, and visual skills, attention to detail, and ability to write legibly.

Nice To Haves

Proficiency in all computer software utilized in the practice.

Responsibilities

Process referrals.
Perform Dimensions super-user functions, including practice support with EPIC or working miscellaneous work queues.
Communicate effectively with clinic staff and visitors.
Greet and assist visitors to the department.
Answer incoming telephone calls and provide accurate information.
Attend assigned meetings and contribute to organizational communication.
Work with a team to achieve patient and team goals.
Share and initiate regular, professional communication with coworkers.
Facilitate and participate in regular staff meetings.
Adjust activities to accommodate the needs of team members and internal customers.
Resolve conflicts independently, as appropriate.
Accept responsibility for actions and respond positively to feedback.
Perform additional duties as assigned.