Patient Services Associate - Stamford - Full Time - Bilingual Required (English & Spanish) - $23.00/hr

Moses/Weitzman Health System • Stamford, CT

19h • Onsite

About The Position

The Patient Services Associate works closely with a diverse population of patients and medical professionals and serves as a first point of contact for patients. The role requires professionalism, exceptional customer service, multitasking, proficient data entry, and maintaining confidentiality while supporting the agency’s commitment to excellence. The associate greets and schedules patients, manages a busy phone system, and works to maintain and improve job-specific competencies.

The position is based onsite at the Community Health Center of Stamford, 5th Street. Hours vary according to site needs, and schedules include one Saturday shift per month. Regular regional travel may be required. The role involves minimal physical effort, but requires continuous use of a computer and telephone.

Requirements

• Associate degree, medical office degree, or medical assistant degree.
• Required Spanish-speaking bilingual skills.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Problem-solving and critical-thinking skills.
• Excellent organizational skills.

Nice To Haves

• Healthcare experience in medical, dental, or behavioral health.
• Experience with Microsoft PowerPoint, Excel, and Word.

Responsibilities

• Provide exceptional customer service to patients, visitors, and callers.
• Maintain a safe, efficient, and comfortable reception area.
• Greet patients and visitors and assist them as appropriate.
• Review daily schedules for accuracy and identify appointment opportunities.
• Schedule and reschedule appointments according to CHC scheduling guidelines.
• Collect, verify, update, and document patient demographics, insurance information, and forms.
• Reconcile patient visits daily.
• Verify active insurance coverage and status and update information as needed.
• Collect patient payments, balances, and copays.
• Assist patients with payment plans and sliding fee applications, and ensure applications are up to date.
• Complete end-of-day reporting and ensure records balance.
• Answer, screen, and direct incoming calls, documenting as needed in the electronic health record according to CHC guidelines.
• Ensure forms are complete and accurate, assist patients with completing forms, and scan them into the EHR according to CHC indexing protocols.
• Maintain patient confidentiality.
• Escalate concerns to site leads or the Operations Manager and offer suggestions for improvement.
• Support the manager in monitoring office supply inventory.
• Meet and exceed assigned individual and departmental goals.
• Perform other duties and projects as assigned.

Benefits

• Eligible employees may have access to health and wellness benefits.
• Eligible employees may have access to retirement savings opportunities.
• Eligible employees may have access to paid time off.
• Eligible employees may have access to professional development and tuition assistance programs.
• Eligible employees may have access to employee assistance resources.
• Eligible employees may have access to flexible work arrangements where applicable.
• Other company-sponsored benefits may be available, subject to position, work location, scheduled hours, and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree