Patient Services Associate - Clinton, CT (On-site) Full Time - Bilingual Required (English & Spanish) - $23.00/hr

Moses / Weitzman Health System•Clinton, CT

1d•Onsite

About The Position

The Patient Services Associate works closely and effectively with a diverse population of patients and medical professionals, serving as a first point of contact for patients. The role provides customer service, greets and schedules patients, manages a busy phone system, performs data entry, maintains confidentiality, and supports the agency’s commitment to excellence. The associate also maintains and improves job-specific competencies and performs other duties as assigned. The position is on-site at Community Health Center of Clinton in Clinton, Connecticut. The required schedule is Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 5:00 p.m.; Wednesday from 10:00 a.m. to 7:00 p.m.; and one Saturday per month. Regular regional travel is required. Compensation is $23 per hour. Eligible employees may have access to benefits including health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance, employee assistance resources, and flexible work arrangements where applicable. Offerings and eligibility vary by position, work location, scheduled hours, and plan terms.

Requirements

Associate degree, medical office degree, or medical assistant degree required.
Bilingual Spanish-speaking skills required; English and Spanish are specified in the posting.
Exceptional customer service skills.
Excellent verbal and written communication skills.
Proven ability to multitask.
Problem-solving and critical-thinking skills.
Excellent organizational skills.
Ability to operate a computer and telephone continuously.
Availability to work on-site Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 5:00 p.m.; Wednesday from 10:00 a.m. to 7:00 p.m.; and one Saturday per month.
Regular regional travel as necessary.

Nice To Haves

Healthcare experience in medical, dental, or behavioral health settings preferred.
Experience with Microsoft PowerPoint, Excel, and Word preferred.

Responsibilities

Provide exceptional customer service to patients, visitors, and callers.
Oversee a safe, efficient, and comfortable reception area.
Greet patients and visitors and assist them as appropriate.
Review daily schedules for accuracy and identify appointment openings.
Schedule and reschedule appointments according to CHC scheduling guidelines.
Collect, verify, update, and document patient demographics, insurance information, and forms.
Reconcile patient visits daily.
Verify active insurance coverage and status and update information as necessary.
Collect patient payments, balances, and copays.
Assist patients with payment plans and sliding fee applications, and ensure applications are up to date.
Complete end-of-day reporting and ensure records balance.
Answer, screen, and direct incoming telephone calls; document as needed in the EHR according to CHC guidelines.
Ensure forms are complete and accurate, assist patients with completing forms, and scan them into the EHR according to CHC indexing protocols.
Maintain patient confidentiality.
Escalate concerns to site leads or the Operations Manager and offer suggestions for improvement.
Support the manager in monitoring office supply inventory.
Meet and exceed assigned individual and departmental goals.
Perform other duties and projects as assigned.
Travel regionally as necessary.