Patient Services Advocate (PSA) - Full-Time - Mandarin

CareSpot • Jacksonville, FL

10d • Onsite

About The Position

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out. This includes: Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions Guiding patient in registration processes, including verification of insurance and payment collection Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible Assisting with patient feedback collection Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

Requirements

• A high school diploma or equivalent
• Excellent organizational & interpersonal communication skills
• The ability to remain calm and supportive towards our patients in busy or stressful situations
• BLS certification
• Ability to pass a Level II background screening and clearance through AHCA (Agency for Healthcare Administration)

Nice To Haves

• Two years’ experience in a medical front office or customer service setting
• Medical/insurance billing knowledge

Responsibilities

• Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
• Guiding patient in registration processes, including verification of insurance and payment collection
• Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
• Assisting with patient feedback collection
• Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

Benefits

• Competitive pay with monthly incentive plan
• Generous paid vacation & sick time that starts accruing on your first day with us
• Medical, dental, vision, and other wellness benefits
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED