Patient Services Advocate III

AltaMed • Commerce, CA

6d • $26 - $31

About The Position

The Patient Advocate Services III functions as an AltaMed ambassador, welcoming patients and attending to their needs while creating a positive front-office experience. The role manages patient expectations and demonstrates compassion and respect. As a member of the health care team, the Lead assists in delivering patient-focused care through excellent communication and problem-solving skills. The Lead also supports department goals and objectives by providing guidance to the PSA team as a mentor and trainer.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience as a customer service agent, greeter, or receptionist.
• At least 6 months of experience as a PSA or in an equivalent health care role.
• Valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines.

Nice To Haves

• 2 years of experience as a customer service agent, greeter, or receptionist.
• At least 1 year of leadership experience.
• Bilingual English/Spanish/Mandarin/Cantonese.

Responsibilities

• Welcome patients and attend to their needs.
• Create a positive front-office patient experience by managing expectations and demonstrating compassion and respect.
• Assist in delivering patient-focused care through communication and problem-solving.
• Support department goals and objectives.
• Provide support and guidance to the PSA team as a mentor and trainer.

Benefits

• Medical, dental, and vision insurance
• 403(b) retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career advancement and development opportunities
• Paid Time Off and holidays
• Paid CME days
• Malpractice insurance and tail coverage
• Tuition reimbursement program
• Corporate employee discounts
• Employee referral bonus program
• Pet care insurance
• The role may qualify for discretionary bonuses or incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED