Patient Service Technician II - Lab Services - Kelsey Seybold Clinic: Lake Houston
About The Position
The Patient Service Technician II performs laboratory collection and testing services for pediatric and adult patients at Kelsey-Seybold Clinic’s Lake Houston location. The role includes venipunctures, finger sticks, heel sticks, and other provider-ordered collections, as well as CLIA-waived testing with minimal or no supervision. The technician maintains laboratory records, performs quality controls, participates in proficiency testing, and maintains instruments according to manufacturer recommendations and applicable safety guidelines. The position requires completion of the KSC review and skill validation program within 90 days of hire. A BLS certification must be obtained within 30 days of employment. Kelsey-Seybold Clinic is part of the Optum family of businesses and operates more than 40 locations throughout Houston, with over 900 medical providers in 65 specialties. The organization describes its work as delivering coordinated and accountable care, with a focus on improving quality, patient satisfaction, and total cost of care. The role offers development opportunities and a comprehensive benefits package, subject to eligibility requirements.
Requirements
- High school diploma or equivalent from an accredited school.
- Complete the KSC review and skill validation program within 90 days of hire.
- At least 2 years of experience if the candidate completed an accredited Phlebotomy Program, or at least 3 years of directly related experience as a phlebotomist in a patient service center, clinic, or hospital setting, including 1 year of waived testing and specimen processing experience in a clinical setting.
- Experience with computers and Windows-based software.
- Obtain BLS within 30 days of employment.
- Demonstrated ability to speak, write, and understand English.
- Demonstrated ability to use related equipment.
- Demonstrated ability to practice good customer service principles and practices.
Nice To Haves
- Certified Phlebotomist and Certified/Registered Medical Assistant.
- Membership in an accredited phlebotomy National organization.
- EPIC experience.
- Knowledge of electronic medical record systems.
- Bilingual ability.
- Demonstrated ability to use Microsoft software applications, including Word and Excel.
Responsibilities
- Perform pediatric and adult venipunctures, finger sticks, heel sticks, and other collection services as ordered by providers.
- Perform CLIA-waived testing, including urine dip, pregnancy tests, finger-stick blood glucose, fecal occult blood tests, rapid influenza tests, finger-stick PT/INR, monospots, sed rates, and rapid streps, following the laboratory procedure manual with minimal or no supervision.
- Maintain accurate laboratory records and make them available for inspections and audits by the Lab Supervisor, Lab Director, Lab Consultant, and CLIA Surveyors.
- Perform necessary quality controls and participate in the proficiency testing program as required.
- Maintain laboratory instruments according to manufacturer recommendations and follow applicable safety guidelines.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
