Patient Service Specialist PRN

Concentra • Chicago, IL

10d • $18 - $24

About The Position

The Patient Service Specialist performs complex administrative duties, including patient registration and scheduling, providing customer service to clients, and managing a multi-line phone system. The role requires general knowledge of various systems and procedures and ensures patients receive quality clinical care in a welcoming and respectful environment. The position may also perform certain medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads, when assigned or approved by medical leadership. Duties may change at any time.

Requirements

• High school diploma or GED.
• 6 months to 1 year of job-related experience.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and the ability to interact with people tactfully and professionally.
• Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
• Effective communication and interaction with employers, patients, providers, and other employees.
• Ability to maintain working relationships with employees at all levels.
• Demonstrated excellent customer service skills.
• Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
• Ability to perform all aspects of front office operations.
• Drive to achieve or exceed established service standards.

Nice To Haves

• Working knowledge of state-specific occupational medicine requirements.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization, as needed, to process patients for services.
• Check in patients using the appropriate patient management system.
• Explain required forms to patients and ensure completion of paperwork.
• Answer incoming telephone lines and direct callers accordingly.
• Contact patients about appointment reminders, rescheduling, or cancellations.
• Check out patients in the appropriate patient management system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Manage distribution of paperwork to outside parties, including non-injury, custody, and control forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings and participate in required initial and ongoing training.
• Process patient referrals, including accurate checkout, paperwork processing, patient education, and communication with the Client Support Group.
• Assist the Center Operations Director or another leader with daily administrative functions.
• Help maintain a neat, clean, and orderly facility.
• Use the employer reporting tool to scan and distribute employer results and paperwork.
• Review clinician transcriptions and enter applicable charges through the internal charge entry system.
• Perform assigned or medically approved duties such as breath alcohol tests, drug screens, and TB skin test reads.

Benefits

• Reasonable accommodation is available for individuals with disabilities during the application and interview process, to perform essential job functions, and to receive other employment benefits and privileges.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED