Patient Service Specialist - General Surgery PRN

Odessa Regional Medical Center•Odessa, TX

10d

About The Position

The Patient Service Specialist supports general surgery clinic operations by assisting patients with check-in and check-out, responding to inquiries, coordinating appointments and referrals, and helping ensure a positive patient experience. The role includes collecting and maintaining patient registration and insurance information, obtaining documentation and authorizations, explaining payment expectations, collecting payments, and maintaining accurate financial records. The specialist also maintains patient records and documents, supports administrative work, and follows HIPAA requirements and clinic policies. Working with medical staff, billing teams, and management, the role helps coordinate patient flow and scheduling and supports efficient clinic operations. The work takes place in a fast-paced clinical setting with frequent patient interaction and may involve sensitive or urgent situations.

Requirements

High school diploma or equivalent.
0–2 years of related experience in healthcare.
Strong communication and interpersonal skills.
Proficiency with computers, electronic health records (EHR), and scheduling systems.
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.
AHA BLS Certificate.

Nice To Haves

Clinic experience preferred.

Responsibilities

Greet patients and visitors courteously and professionally.
Assist patients with check-in and check-out.
Respond to patient inquiries in person and by phone with accurate information about services, appointments, and clinic policies.
Address patient concerns or complaints and escalate issues when necessary.
Schedule, reschedule, and confirm patient appointments and surgeries using clinic systems.
Coordinate referrals, follow-ups, and specialty visits.
Help optimize appointment availability and manage provider schedules efficiently.
Collect, verify, and update patient demographic and insurance information.
Obtain necessary documentation, authorizations, and signatures.
Explain insurance coverage, co-pays, and payment expectations when appropriate.
Collect co-pays, deductibles, and outstanding balances; process payments and maintain accurate financial records.
Reconcile daily cash reports and ensure proper handling of funds.
Maintain accurate patient records in the electronic health record system.
Scan, file, and manage documents in compliance with clinic policies.
Assist with correspondence, forms, and reports as needed.
Adhere to HIPAA regulations, maintain patient confidentiality, and follow clinic policies, procedures, and regulatory requirements.
Work with medical staff, billing teams, and management to support smooth clinic operations.
Communicate with providers regarding patient flow and scheduling needs.
Support clinic efficiency and patient experience initiatives.
Perform other tasks as assigned.