Patient Service Specialist - Driver - PRN

Concentra•Hunters Creek, FL

13d

About The Position

The Patient Service Specialist performs complex administrative duties, including patient registration and scheduling, customer service, and management of a multi-line phone system. The role requires general knowledge of systems and procedures and helps ensure patients receive quality clinical care and a welcoming, respectful experience. It also includes driving duties to transport visitors, personnel, and documents as needed, while providing courteous service to visitors, customers, and colleagues. The position may include front-office and some medical assistant duties, such as breath alcohol testing, drug screens, and TB skin test reads, as assigned or approved by medical leadership. It also supports daily administrative operations and maintains a neat, clean, and orderly facility. The role requires careful handling of confidential information and compliance with HIPAA, safety rules, and applicable laws and company policies.

Requirements

High school diploma or GED.
Valid license to operate a motor vehicle, a clean driving record, and compliance with work-state licensing requirements.
At least 6 months to 1 year of job-related experience.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose solutions.
Strong customer service skills and the ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information in accordance with HIPAA, federal and state laws, and company policies.
Effective communication and interaction with employers, patients, providers, and colleagues, and ability to maintain working relationships across employee levels.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Ability to perform all aspects of front office operations and meet or exceed service standards.
Time-management skills, initiative, flexibility, attention to detail, and sense of urgency.
Knowledge of common safety hazards and precautions for maintaining a safe work environment.
Ability to meet the physical and mental demands of the role, including extended sitting, standing and walking as needed, extensive computer use, occasional stooping, pushing, pulling, reaching, overhead reaching, and climbing, and lifting or carrying up to 10 pounds.
Ability to hear and understand clearly, detect sounds, and converse with staff, customers, and management; hearing adequate for telephone and in-person contacts.
Normal or corrected vision adequate for office work.
Ability to meet routine deadlines and handle stressful or unpredictable interactions and confidential or sensitive situations with care.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Greet patients and visitors, communicate wait times, and direct them appropriately.
Obtain authorization as needed and check patients in using the appropriate patient management system.
Explain required forms and ensure patients complete paperwork properly.
Answer incoming calls and direct callers; contact patients about reminders, rescheduling, and cancellations.
Check patients out in the patient management system and distribute records.
File paperwork, medical records, and correspondence; maintain inventory of office supplies and printed forms.
Manage paperwork dissemination to outside parties, including non-injury, custody, and control forms.
Follow HIPAA guidelines and safety rules; attend staff meetings and complete required training.
Process patient referrals, including checkout, paperwork, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader with daily administrative functions and help maintain the facility’s appearance.
Use the employer reporting tool to scan and distribute employer results and paperwork.
Review clinician transcriptions and enter applicable charges using the internal charge entry system.
Perform assigned or approved medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads.
Drive a motor vehicle to transport office personnel, visitors, or documents, using sound judgment and safe driving practices.
Report problems or delays to the COD and/or ACOD and perform miscellaneous errands, such as transporting mail to or from the post office.
Maintain the vehicle’s appearance, report service needs, record transports and mileage, complete daily and monthly vehicle checklists, and perform light vehicle maintenance.