Concentra Patient Service Specialist � PRN

Concentra•Jackson Township, OH

About The Position

The Patient Service Specialist performs complex administrative duties, including patient registration and scheduling, customer service, and management of a multi-line phone system. The role requires general knowledge of various systems and procedures and helps ensure that patients receive quality clinical care and a welcoming, respectful experience. The schedule is as needed (PRN), on Monday, Wednesday, and Friday from 9:00 a.m. to 4:30 p.m. The position also includes processing patient referrals, supporting daily administrative operations, maintaining the facility’s appearance, handling employer paperwork and records, and performing some medical assistant duties as assigned or approved by medical leadership. The role requires discretion and secure handling of confidential information. Duties may change at any time and are not limited to those listed.

Requirements

High school diploma or GED.
Six months to one year of job-related experience.
Concentra Core Competencies: service mentality, attention to detail, sense of urgency, initiative, and flexibility.
Ability to use logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees at all levels.
Intermediate knowledge of Microsoft Office applications such as Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Ability to perform all aspects of front office operations.
Drive to achieve or exceed established service standards.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Greet patients and visitors.
Communicate wait times to patients and direct them accordingly.
Obtain authorization, as needed, to process patients for services.
Check in patients using the appropriate patient management system.
Explain required forms to patients and ensure paperwork is completed properly.
Answer incoming telephone calls and direct callers accordingly.
Contact patients regarding appointment reminders, rescheduling, or cancellations.
Check out patients in the appropriate patient management system and distribute records.
File paperwork, medical records, and correspondence.
Maintain inventory of office supplies and printed forms.
Manage dissemination of paperwork to outside parties, including non-injury, custody, and control forms.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings.
Participate in initial and ongoing training as required.
Process patient referrals, including checkout, paperwork, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader with daily administrative functions.
Help maintain a neat, clean, and orderly facility.
Use the employer reporting tool to scan and distribute employer results and paperwork.
Review clinician transcriptions and enter applicable charges using the internal charge entry system.
Perform some medical assistant duties, such as breath alcohol testing, drug screening, TB skin test reads, and other duties as assigned or approved by medical leadership.