Patient Service Specialist - Float

Cleveland Clinic • Weston, FL

1d • Onsite

About The Position

Join Cleveland Clinic Weston Hospital’s Ambulatory Team, where caregivers provide patient-centered healthcare across more than 55 specialties. Patient Service Specialists help create exceptional experiences for patients and their families. The role includes answering and triaging calls, calendar support, obtaining authorizations and referrals, appointment scheduling, patient registration, wayfinding, and answering general questions. It can also serve as a steppingstone to other careers within customer service and other Cleveland Clinic departments.

The position works variable eight-hour shifts, with availability Monday through Friday for schedules of 8:00 a.m.–5:00 p.m. and 10:30 a.m.–7:00 p.m. Flexibility to work rotating weekends and holidays is required as needed. The caregiver may also be required to float among six ambulatory locations in Broward County.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; or an associate degree and one year of experience; or a bachelor’s degree.
• Working knowledge of PC window applications sufficient to input and retrieve data.
• Ability to perform basic math sufficient to process insurance co-pays.
• Excellent communication and organizational skills.
• Availability for variable eight-hour shifts Monday through Friday, including the stated day and evening schedules.
• Flexibility to work rotating weekends and holidays as needed.
• Ability to float among six ambulatory locations in Broward County as needed.
• Dexterity sufficient to operate a PC and other office equipment.
• Ability to stand, walk, or sit for extended periods.
• Good visual acuity through normal or corrected vision.
• Ability to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follow standard precautions and use personal protective equipment as required.

Nice To Haves

• Knowledge of medical terminology.
• Ability to type at least 30 words per minute or demonstrable personal computer keyboard skills.
• Medical office system experience.
• Customer service experience in a medical setting.

Responsibilities

• Provide a comprehensive, proactive, “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and support excellent patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and departure desk activities, and screening and scheduling of interpreter services.
• Support front-end technology use and promote caregivers’ and providers’ understanding and comfort with the technology.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Follow up on MyChart and web appointment inquiries and contact patients about upcoming routine checkups.
• Process the workflow for the day.
• Support and participate in process improvement efforts.
• Maintain measured performance in quality, patient experience, first call resolution, customer satisfaction, teamwork, and medical terminology.
• Generate staff provider schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED