Patient Service Specialist- Gastroenterology-Full Time

Guthrie Enterprise•Binghamton, NY

About The Position

Gastroenterology is seeking a full-time Patient Service Specialist to provide daily front-office support at its Binghamton practice. The role helps maintain smooth patient flow, accurate registration and patient information, and a welcoming environment while supporting clinical teams. As a frequent first point of contact, the specialist helps patients access care and feel informed and supported throughout their healthcare journey. The position requires someone who is self-motivated, flexible, punctual, detail-oriented, and skilled in time management and communication. The specialist works collaboratively in a fast-paced medical practice and demonstrates patient-centeredness, teamwork, and excellence. The stated pay range is $17.34–$23.96, based on experience.

Requirements

High school diploma or GED.
Demonstrated customer-service commitment in a fast-paced environment; at least one year of experience in a customer-service-related field is preferred.
Comfort using computers and learning new applications.
Ability to be self-motivated, flexible, punctual, and detail-oriented, with good time-management and excellent communication skills.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field.
Medical office experience.
Knowledge of medical terminology.

Responsibilities

Greet every patient courteously, professionally, and promptly.
Answer telephone calls in a friendly and efficient manner, screen calls, take messages, and provide information according to telephone standards.
Schedule and maintain patient appointments electronically; verify information during scheduling, assign B# / MRN to new patients, and edit appointment schedules as directed by practice management.
Register patients and review, verify, and correct demographic and insurance information; scan current insurance cards into confidential medical records.
Verify eligibility for major insurance carriers, including New York and Pennsylvania Medical Assistance; complete applicable insurance forms, pre-certifications, and referrals.
Inform patients about and quote and collect applicable copayments, deductibles, deposits, and unpaid balances according to organizational policies and guidelines.
Complete daily cash-out and balancing in accordance with the Patient Cash Control Policy, if applicable.
Coordinate information among patients, physicians, hospital staff, and organizational departments, and keep patients informed about delays.
Follow departmental and organizational policies and attend required meetings and huddles.
Prioritize simultaneous daily tasks in a fast-paced, changing environment while working as part of a team.
Protect the confidentiality of patient health information in accordance with HIPAA.
Assist with and complete assigned projects and duties, including participating in organizational quality initiatives.