Patient Service Specialist-Orthopedics-Full Time

Guthrie Enterprise•Sayre, PA

10d

About The Position

The Patient Service Specialist provides direct daily front-office operational support for Guthrie Medical Group’s Orthopedics practice in Sayre, Pennsylvania, consistent with the organization’s Service Excellence Standards. The role supports smooth patient flow, accurate registration and patient records, and a welcoming, patient-centered experience while coordinating with clinical teams and other departments. The position requires self-motivation, flexibility, punctuality, attention to detail, time-management skills, and excellent communication in a fast-paced, team-oriented medical practice.

Requirements

High school diploma or GED.
Ability to be self-motivated, flexible, punctual, detail-oriented, and effective at time management.
Excellent communication skills.
Ability to prioritize multiple tasks in a fast-paced, changing work environment.
Comfort with computers and learning new applications.
Commitment to maintaining patient confidentiality in accordance with HIPAA.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field in a fast-paced environment.
Medical office experience.
Knowledge of medical terminology.

Responsibilities

Greet every patient courteously, professionally, and promptly.
Answer telephone calls according to Guthrie’s Telephone Standards; screen calls, take messages, and provide information.
Schedule and maintain patient appointments electronically, verify information during scheduling, assign B# / MRN to new patients, and edit schedules as directed by practice management.
Register patients; review, verify, and correct demographic and insurance information; and scan current insurance cards into confidential medical records.
Verify eligibility for major insurance carriers, including New York and Pennsylvania Medical Assistance; complete insurance forms, pre-certifications, and referrals.
Inform patients about and collect copayments, insurance deductibles, deposits, and unpaid balances at registration in accordance with organizational policies and guidelines.
Complete daily cash-out and balancing in accordance with the Patient Cash Control Policy.
Act as a liaison among patients, physicians, hospital staff, and organizational departments, sharing necessary information and keeping patients informed of delays.
Follow departmental and organizational policies and attend required meetings and huddles.
Prioritize simultaneous daily tasks in a fast-paced, changing environment and contribute within a strong team structure.
Protect the confidentiality of patient health information in accordance with HIPAA.
Assist with and complete other assigned projects or duties, including participating in organizational quality initiatives.