Patient Service Specialist-Opthalmology-Full Time

Guthrie Enterprise•Vestal, NY

5d•Onsite

About The Position

The Patient Service Specialist provides daily front-office operational support for Guthrie Medical Group’s Ophthalmology practice in Vestal, New York. The role supports smooth patient flow, accurate registration and patient information, and exceptional customer service while helping create a welcoming environment for patients seeking vision and eye care. The position requires self-motivation, flexibility, punctuality, attention to detail, time-management skills, and excellent communication. The role is 32 hours per week and includes benefits. Typical hours are Monday through Friday, 8 a.m. to 5 p.m., with a daytime schedule. Travel to other facilities is required. The position includes greeting patients, handling calls, scheduling appointments, registering patients, verifying insurance eligibility, collecting payments, balancing daily cash, and coordinating information among patients, clinicians, hospital staff, and organizational departments. The specialist must maintain patient confidentiality and follow organizational policies and service standards. The listed pay range is $17.34–$23.96, based on experience. Benefits and offerings include comprehensive health coverage, immediate PTO accrual, a retirement plan with employer contributions, career development and advancement opportunities, tuition assistance, and employee wellness and support resources.

Requirements

High school diploma or GED.
Demonstrated customer-service commitment in a fast-paced environment; at least one year of customer-service-related experience is preferred.
Comfort with computers and learning new applications.
Ability to be self-motivated, flexible, punctual, detail-oriented, and effective at time management.
Excellent communication skills.
Ability to prioritize multiple tasks in a fast-paced, changing work environment and work within a team structure.
Ability to maintain patient confidentiality in accordance with HIPAA requirements.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field.
Medical office experience.
Knowledge of medical terminology.

Responsibilities

Greet every patient courteously, professionally, and promptly.
Answer and screen telephone calls, take messages, and provide information in accordance with telephone standards.
Schedule and maintain patient appointments electronically; verify patient information, assign B# or MRN to new patients, and edit appointment schedules as directed by practice management.
Register patients and review, verify, and correct demographic and insurance information; scan current insurance cards into confidential medical records.
Verify eligibility for major insurance carriers, including New York and Pennsylvania Medical Assistance, and complete insurance forms, precertifications, and referrals.
Inform patients of and collect copayments, deductibles, deposits, or unpaid balances at registration in accordance with organizational policies and guidelines.
Complete daily cash-out and balancing according to the Patient Cash Control Policy.
Serve as a liaison among patients, physicians, hospital staff, and organizational departments, sharing necessary information and keeping patients informed of delays.
Follow departmental and organizational policies and attend meetings and huddles as required.
Prioritize simultaneous tasks in a fast-paced, changing environment while working within a team structure.
Protect confidential patient health information in accordance with HIPAA requirements.
Assist with and complete other assigned projects and duties, including participation in organizational quality initiatives.