Patient Service Specialist- Bariatric Surgery-Full Time

Guthrie Enterprise•Sayre, PA

About The Position

Guthrie Medical Group is seeking a full-time Patient Service Specialist for Bariatric Medicine in Sayre, Pennsylvania. This role provides daily front-office operational support, helping ensure smooth patient flow, accurate registration, and excellent customer service. The specialist supports clinical teams and helps create a welcoming environment while maintaining accurate patient information in a fast-paced medical practice. The position is part of a collaborative bariatric care team that includes physicians, nurse practitioners, registered dietitians, fitness specialists, psychologists, nurses, and support staff. The role requires self-motivation, flexibility, punctuality, attention to detail, good time-management skills, and excellent communication. Typical hours are Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma or GED required.
Demonstrated customer-service commitment in a fast-paced environment.
Must be comfortable using computers and learning new applications.
Ability to be self-motivated, flexible, punctual, detail-oriented, and organized, with good time-management and communication skills.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field.
Medical office experience and knowledge of medical terminology.

Responsibilities

Greet every patient courteously, professionally, and promptly.
Answer telephone calls in a friendly and efficient manner; screen calls, take messages, and provide information according to telephone standards.
Schedule and maintain patient appointments electronically, verify information during scheduling, assign B# / MRN identifiers to new patients, and edit appointment schedules as directed by practice management.
Register patients; review, verify, and correct demographic and insurance information; and scan current insurance cards into confidential medical records.
Verify eligibility with major insurance carriers, including New York and Pennsylvania Medical Assistance, and complete insurance forms, pre-certifications, and referrals.
Inform patients of, quote, and collect copayments, insurance deductibles, deposits, and unpaid balances at registration in accordance with organizational policies.
Complete daily cash-out and balancing in accordance with the Patient Cash Control Policy.
Serve as a liaison among patients, physicians, hospital staff, and organizational departments, sharing necessary information and informing patients of delays.
Follow departmental and organizational policies and attend meetings and huddles as required.
Prioritize simultaneous daily tasks in a fast-paced, changing environment while working within a team structure.
Maintain strict confidentiality of patient health information in accordance with HIPAA.
Complete other assigned projects and duties, including participating in organizational quality initiatives.