Patient Service Specialist- Radiology Administration-Full Time

Guthrie Enterprise•Binghamton, NY

3d•Onsite

About The Position

The Patient Service Specialist provides daily front-office support for radiology services in Binghamton, New York. The role helps ensure smooth patient flow, accurate registration, and a welcoming patient experience while supporting clinical teams and maintaining accurate patient information. The position requires self-motivation, flexibility, punctuality, attention to detail, good time management, and excellent communication skills. The schedule is full time, typically 40 hours per week, on a day shift, with every other weekend required. Pay ranges from $17.34 to $23.96 based on experience. The position is with Guthrie Binghamton Radiology at Guthrie Lourdes Hospital, a 197-bed acute care hospital that joined the Guthrie health system in 2024 and provides imaging and radiology services to the Greater Binghamton region. The hospital also operates two mobile mammography vans. A high school diploma or GED is required. Graduation from a Medical Office Assistant school is preferred. At least one year of experience in a customer-service-related field is preferred, as are medical office experience and knowledge of medical terminology. Candidates must be comfortable using computers and learning new applications.

Requirements

High school diploma or GED.
Ability to be self-motivated, flexible, punctual, and detail oriented.
Good time management skills and excellent communication skills.
Comfort using computers and learning new applications.
Ability to prioritize simultaneous tasks in a fast-paced, changing work environment.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field.
Medical office experience.
Knowledge of medical terminology.

Responsibilities

Greet every patient courteously, professionally, and promptly.
Answer telephone calls in a friendly and efficient manner according to Guthrie’s Telephone Standards; screen calls, take messages, and provide information.
Schedule and maintain patient appointments electronically, verify patient information at scheduling, assign B# / MRN identifiers to new patients, and edit appointment schedules as directed by practice management.
Register patients and review, verify, and correct demographic and insurance information; scan current insurance cards into confidential medical records.
Verify eligibility for major insurance carriers, including New York and Pennsylvania Medical Assistance, and complete insurance forms, pre-certifications, and referrals when applicable.
Inform patients of and collect copayments, insurance deductibles, deposits, or unpaid balances at registration in accordance with organizational policies and guidelines, when applicable.
Complete daily cash-out and balancing in accordance with the Patient Cash Control Policy, when applicable.
Coordinate information between patients, physicians, hospital staff, and organizational departments, and keep patients informed of delays.
Follow departmental and organizational policies and attend required meetings and huddles.
Prioritize and manage multiple daily tasks in a fast-paced, changing environment while working within a team structure.
Maintain strict confidentiality of patient health information in accordance with HIPAA.
Complete other assigned projects and duties, including participation in organizational quality initiatives.