Deposit Administration Specialist (Full Time)

FIRST UNITED BANK•Lubbock, TX

6d•Onsite

About The Position

First United Bank is seeking a Deposit Administration Specialist to join its Operations team. This position supports deposit-related functions, including wire transfers, ACH and check returns, account maintenance, debit card administration, overdraft and charge-off administration, stop payments, dormant account management, and customer record updates. The role requires strong problem-solving skills, accuracy, and the ability to manage multiple priorities in a fast-paced banking environment. The specialist researches customer issues, provides service to internal and external customers, maintains accurate records for audit and compliance purposes, and collaborates with branch personnel and other departments to resolve issues. The position also participates in job-specific and other bank training and complies with BSA, AML, and bank policies and procedures. This role offers an opportunity to support deposit operations while delivering service to customers and internal partners.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Strong attention to detail and exceptional organizational and time-management abilities.
Demonstrated analytical thinking and problem-solving skills.
Ability to interpret and apply policies, procedures, and regulatory requirements.
Computer proficiency and familiarity with Microsoft Office applications.
Ability to handle confidential information with discretion and exercise sound judgment in decision-making.
Strong interpersonal skills and ability to work effectively independently and as part of a team.

Nice To Haves

Two years of banking, deposit operations, customer service, or related financial institution experience preferred.

Responsibilities

Perform account maintenance, change-of-record requests, and customer information updates.
Perform debit card maintenance, issue debit cards, and resolve debit card declines and other issues.
Process incoming and outgoing wire transfers.
Research and process ACH and check return items, unauthorized transactions, stop payments, and exception items.
Monitor and manage overdraft privilege, charge-offs, recoveries, and related reporting.
Review and maintain dormant and escheat accounts.
Assist with fraud detection, account monitoring, and risk mitigation efforts.
Research customer issues and provide internal and external customer service.
Maintain accurate records and documentation for audit and compliance purposes.
Identify customer needs and suggest appropriate resolutions, products, and services.
Collaborate with branch personnel and other departments to resolve issues efficiently.
Participate in job-specific training and various bank training programs.
Comply with BSA, AML, and all bank policies and procedures.