CUSTOMER SERVICE SPECIALIST- ORTHOPEDICS

CHC Solutions, Inc.•Pittsburgh, PA

1d•Onsite

About The Position

CHC Solutions, Inc. is currently seeking a passionate Health Care Customer Service Specialist to join our Orthopedics team in the Pittsburgh, PA (Robinson Township) office. CHC Solutions, Inc. provides medical supplies to patients with a focus on outstanding customer service. We are headquartered near Pittsburgh, PA and have multiple locations throughout the Eastern United States. We receive an order from doctors and their staff, verify the products are covered by the patient’s insurance, the supplies are shipped to them, and we bill their insurance. Everything we do is about improving the patient experience. Caring is the difference.

Requirements

Strong proficiency with computer systems and software applications
Exceptional verbal and written communication abilities
Demonstrated expertise in time management, organization, multitasking, prioritization and follow-through in dynamic environments
Comfortable and effective working in fast-paced settings
Capable of working independently while contributing positively to a collaborative team

Nice To Haves

Customer service experience in the health care industry

Responsibilities

Receive orders by phone or fax-obtaining all information necessary to process orders.
Enter customer demographics and order onto the computer system, acquiring all information necessary for billing.
Follow prescription/physician protocol when entering the order in the computer system
Contact each customer to inform them of the order and procedure.
Note all correspondence with the customer, doctor’s office or physical therapist.
Prioritize urgent or emergency orders.
Print customer care plan and attach all needed documentation.
Interact with all orthopedic team members to assist a patient regarding the status of their order.