Patient Services Specialist - Gastroenterology

Cayuga Medical Center•Ithaca, MI

8d•$19 - $23•Onsite

About The Position

The Patient Services Specialist supports providers and assists patients with the administrative and clerical needs of the gastroenterology practice. The role handles patient check-in and check-out, scheduling, patient records, insurance-related paperwork, communications, and daily cashout. The position is based at 1020 Craft Road in Ithaca, New York. Employees may occasionally be asked to work in another department to cover a staffing shortage when their home practice can accommodate the assignment. Other duties may be assigned as necessary.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to consider potential solutions to issues and solve problems.
Good time-management and prioritization skills.
Good computer skills; Epic and Microsoft Office are used.
Ability to lift 25 pounds.
May be exposed to communicable diseases through patient care and interaction.

Nice To Haves

Previous medical office experience.
College-level training or education in a healthcare support field.
Previous EMR use or training.

Responsibilities

Check in patients upon arrival and update their status in Epic.
Verify and update patient demographics, scan insurance cards, and obtain signatures on required forms.
Collect outstanding balances and copayments and complete the daily cashout.
Schedule patient appointments by phone, assign new and returning patients to provider schedules according to office protocols and provider templates, and make follow-up appointments.
Assist with scheduling labs, X-rays, procedures, and tests, and send orders.
Answer telephone calls, take messages, and triage calls as appropriate.
Initiate paperwork and make calls for insurance referrals and preauthorizations.
Mail new-patient questionnaires and make appointment confirmation calls.
Print next-day schedules and after-visit summaries (AVS), and check patients out.
Place provider meetings in Outlook and assist with physician meeting scheduling in some practices.
Open and organize provider templates.
Email patients regarding the patient portal.
Process records releases, and fax and scan records.
Occasionally work in another department to cover staff shortages when the home practice can accommodate the assignment.