Patient Services Coordinator - Gastroenterology
About The Position
The Patient Services Coordinator is the initial point of contact for patients at outpatient clinics. The role performs critical functions to support clinical flow and ensure patients receive care as ordered in a timely manner. Responsibilities include managing patient information and documentation, preparing charts, scheduling appointments and coordinating transportation or interpreters as needed, verifying insurance eligibility, and providing telephone coverage. The coordinator responds promptly to patient requests, supports professional communication among team members, and maintains awareness of department protocols and competency with applicable computer systems. This position is based at MultiCare Yakima Memorial Hospital in Yakima, Washington. It is a 1.0 FTE day-shift role with a Monday–Friday schedule, 8:00 a.m.–5:00 p.m.
Requirements
- High school diploma or GED equivalent required.
Nice To Haves
- One year of experience as a medical receptionist or in a related field.
- Knowledge of medical terminology.
Responsibilities
- Update patient information, provide required forms, and obtain signatures as necessary.
- Prepare charts for clinical sessions and ensure appropriate lab and diagnostic results, histories and physical examinations, and other documentation are included.
- Schedule appointments, including consultations and diagnostic appointments, at the request of providers or assistants, and document them.
- Schedule transportation and interpreters for patients as needed.
- Verify insurance eligibility as appropriate.
- Provide telephone coverage and use good customer service practices with callers.
- Complete forms as requested.
- Respond to patient requests promptly while maintaining efficient clinical flow.
- Communicate professionally with team members about patient care, operations, and clinical needs.
- Stay aware of changes to department protocols and procedures and maintain competency with applicable computer systems.
- Perform other duties as assigned.
Benefits
- Competitive salary.
- Medical benefits.
- Dental benefits.
- Retirement benefits.
- Paid time off.
- Competitive tuition assistance.
- Career development, award-winning residencies, and fellowships.
- Code Lavender and Employee Assistance Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
